Program Leader Customer Service
Resume:
Karlien Redelinghuys
Nanaimo, BC – V9V 1V7
250-***-**** – ***************@*****.***
SKILLS
Skills in Project Management and Coordination, Leadership, Administration, Written and Verbal Communication, Conflict Resolution, Managing Cross- Functional Teams, Organization, Creative Problem Solving, Scheduling, Calendar Management, Training, Meeting Facilitation EXPERIENCE
Boys and Girls Club, Nanaimo-Licensed Program Coordinator APRIL 2021- NOVEMBER 2021
● Created and Implemented OHS plans
● Created Monthly Expense Reports
● Budgeted Program and Facility upkeep requirements
● Created Quarterly Employee Reviews
● Created Monthly Schedules
● Reviewed Bi-weekly Timesheets for payroll
● Created Care Plans
● Maintained Facility Safety Standards
● Planned Program Events
● Onboarded and Off-boarded employees
● Maintained Vehicle Safety keeping up to date with CVI’s
● Created Daily Operational Checklists
● Developed Training Plans + Checklists
● Maintained Professional Relationships with Licensing Officers
● Encouraged, Counselled, and Mentored clients
Boys and Girls Club, Nanaimo - Licensed Program Manager SEPTEMBER 2019 - APRIL 2021
● Supervised Facility Program Leaders
● Created Monthly Programs
● Planned + Budgeted for events and crafts
● Maintained Facility Safety + standards
● Trained New Program Leaders
● Created + Planned Monthly Snack Calendar Groceries
● Maintained Professional Relationships with parents and teachers and facility custodian
● Filled out-licensing and incident reports
● Created safety + instructional plans for children with challenging behaviours
● Ensured Island Health Licensing standards
Boys and Girls Club, Lantzville - Licensed Program Leader JUNE 2018 - AUGUST 2019
● Planned Fundamental Movement Activities + Games
● Lead Daily Before + After School Programs
● Communicated Daily Logs of events
● Maintained Relationships with parents and caregivers Starbucks, Nanaimo - Barista
MARCH 2018 - MARCH 2020
● Barista
● Prepared food
● Inventoried
● Supported Partners in a high dense team environment
● Cleaned all operating equipment
● Maintained occupational health and standards
● Maintained food handling and safety standards
Bonaventure Services, Nanaimo - Overnight Support Worker JANUARY 2018 - SEPTEMBER 2019
● Provided Social Support to teenagers with behavioural challenges
● Supported them in their independent living
● Communicated detailed behaviours to supervisors
● Provided Prescribed medication using the 7 Rights Guide Flip Flop Shops, Nanaimo - Manager
JULY 2011 - 2017
● Opened and Set Up Shop
● Placed Orders
● Received Shipments
● Created Strong Relationships With Customers
● Maintained Franchise Culture and Standards
● Conducted Interviews
● Trained All New Employees
● Vouchered All New Items
● Handled Refunds
● Maintained Shop Cleanliness
● Maintained Shop Organization + Set-up
● Closed Out Daily Transactions
● Responded to all customer service emails
● Conducted Team Meetings
● Communicated Frequently with Shop Owners
● Maintained Professional + Strong relationship with Mall personnel, sales associates, and brand partners.
● Marketed Promotions + Sales
● Competed in Nation-Wide store competitions
● Implemented Sales Associate Competitions
EDUCATION
Vancouver Island University, Nanaimo
Bachelors of Science, Kinesiology - JULY 2017
Vancouver Island University, Nanaimo
Bachelors of Arts, Psychology Minor - JULY 2017
Family Life Association, Nanaimo
Solution Focused Volunteer Counselling Program - MARCH 2018 Vancouver Island Health Authority, Nanaimo
Childcare Licensing + Operating - SEPTEMBER 2018
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