Hotel Manager Office

Objective:

To be a valuable member in a successful team by having a suitable challenge in a famous property, which allows me get use the best of my experience and to increase my knowledge and my experience

Mission:

To gain the maximum guest satisfaction of the client by following the policy and procedure of the chain during the daily operation and to keep the hotel revenue as maximum as it should be

Personal information

Name: Yasser Ahmed Hanafy Gabr

Date of Birth: April 27th 1973.

Place of Birth: Cairo

Marital Status: Married

Military Service: Exempted

Address: Dar El Salaam Str.13, Mitt Ghamer,

Daqahlia, Egypt,

Telephone:

Mobile No: 002-015- 55289470

Email : *******@*****.***

Languages capability

1-Arabic

Mother tongue

2-English

Have a good command in reading, writing and comprehension v

3-German

Have a good command in reading, writing and comprehension

4-Russian

Have basic command in reading, writing and comprehension

Education & Courses & Trainings

-Graduated from technical institute 1993

-9 courses (Grundstufe) in Goethe Institute Cairo

-German conversation course in Goethe Institute Cairo

-Telephone operator techniques & skills (Holliday Inn)

-Handling guest complaints (Holliday Inn)

-Handling guest complaints in German language (Robinson club)

-Handling CRS reservations (Robinson club)

-Night auditor techniques & skills (Robinson club)

-Account receivable techniques & skills (Robinson club)

-Reservation basics training (Robinson club)

-Firefighting training (Holliday Inn),(Robinsonclub),(Iberotel Makadi Oasis)

-CHDT (train the trainer) (Iberotel Makadi Oasis)

-Advanced reservation training (fully & overbooking situations) Iberotel Makadi Oasis)

-Online bookings training (Iberotel Makadi Oasis)

-Supervision skills (Iberotel Makadi Oasis)

-Sales & Marketing strategy training (Jas Mirabel)

-Time Management training (Jas Mirabel)

-HACCAP training (Jas Mirabel)

Operational Tasks,

As a front office manager and additional to the front office daily operational tasks I was involved in the following tasks.

- Reports

1- Prepare the front office reports daily, weekly and monthly.

2- Assist the GM with the monthly GM report.

3- Assist the Sales & Marketing to prepare and discuss the yearly marketing plan of the hotel .

- Training

- To prepare, hold and Coach regular on job and off job training sessions for all positions in the front office and Housekeeping departments.

- organize and follow up the participation in all training sessions held by Human resources and training departments.

- Supervision

- supervise the situation of all hotel rooms to be ready at all times for using . And to be cleaned and maintained according to the hotel standard by

Doing and coaching a daily room inspection.

Follow up with maintenance about any orders to be fixed in the rooms

Prepare and follow up with yearly kin fix program to get sue that all rooms are ready for the client at all times.

Check the food buffet randomly on daily basis during the meals times to get sure that the buffet presentation and the food quantity and quality are matching with the hotel standard.

- Audit & Inspections

Responsible about all travel agencies hotel inspections

Participate all the audits inspections related to the food quantity and quality in the hotel by E-cristal.

General Operational Skills & talents

An Excellent user of Fidelio Front Office (6.20, 7.13, suite 8& Opera)

An Excellent user of Fidelio Configuration (6.20, 7.13, suite 8& Opera)

An Advanced user of all Microsoft Windows versions

An Advanced user of all Microsoft Office products

An Advanced user of Internet Explorer & Out Look

A Good User of Comsys and Nabilio Systems.

A very Good Knowledge of Front Office Daily Operation and Monthly Statistics and reports

An Advanced user of the front office equipment’s (Computers, Printers, Faxes, Photocopier)

An Advanced user of the following telephone consoles (Panasonic, Meridian)

A Very Good Guest Communication skills such as

-Handling VIPs (reservation – check in – accommodation – checkout )

-Handling guest complaints

-Follow up & through all guests requests and demands

-‘I will do’ and ' yes I can't attitudes

A Very Good Communication skills with

-Upper managerial level through daily & monthly reports and analysis, well receive & delegate all the operational duties, tasks & plans

-Different hotel depar

-up & through the day to day operation, organize the weekly schedule, organize and held operational briefings &meetings, define & organize all needed training courses

Personal Skills & talents& Hobbies

-Self-motivated - dynamic

-Hard worker - work under stress

-Well organized - Reading, computer science

-Like to help others and friendly by nature

Previous Work experiences

Hotel name : Different hotels in north coast.

Location : North coast

No. of rooms :

Position : Front office manager

Hiring date : 2016 until : 2021 .

Seasonal Job challenges in some hotels on yearly basis starting from may till October from the same year.

Responsibilities:

The daily operation of the department

Answer guests and travel agencies correspondences

Follow up the hotel booking situation

Assist the hotel manager following up the daily hotel operation

Prepare & held the hotel orientations & inspections

Prepare the daily and monthly reports

Prepare & follow up the kin fix program with Eng. & HK

Inspect daily the VIP arrivals rooms

Follow up with the sales about any special promotions and special events

Replacing the hotel manager during the vacations

Hotel name : Sol Y Mar Sharks Bay

Location : Sharm El Sheikh, Nabq Bay, South Sinai, Egypt

No. of rooms : 138

Position : Rooms Division Manager

Hiring date : July 2014 until : November 2015 Duration 16 months

Responsibilities:

-The daily operation of the department

-Answer guests and travel agencies correspondences

-Follow up the hotel booking situation

-Assist the hotel manager following up the daily hotel operation

-Prepare & held the hotel orientations & inspections

-Prepare the daily and monthly reports

-Prepare & follow up the kin fix program with Eng. & HK

-Inspect daily the VIP arrivals rooms

-Follow up with the sales about any special promotions and special events

-Replacing the hotel manager during the vacations

Hotel name : Jaz Mirabel Resort(complex of 3 different hotels)

Location : Sharm El Sheikh, Nabq Bay, South Sinai, Egypt

No. of rooms : 356 (divided to 2 hotels)

Position : Front office manager

Hiring date : August 2008 until : July 2014 Duration 6 Years

Responsibilities:

-The daily operation of the department

-Answer guests and travel agencies correspondences

-Assist the hotel manager following up the daily hotel operation of both hotels

-Prepare & held the hotel orientations & inspections

-Prepare the daily and monthly reports

-Prepare & follow up the kin fix program with Eng. & HK

-Inspect daily the VIP arrivals rooms

-Follow up with the sales about any special promotions and special events

Additional Tasks & Duties

-Follow up with E-Cristal monthly report

-Replace the hotel manager during his days off & vacations by holding the daily briefing and attend any meetings

-Task force for 3 months replacing the hotel manager of sister hotel Sol Y Mar Shams Suites

Hotel name : Steigenberger Al Dau Club

Location : Hurghada,, Red Sea, Egypt

No. of rooms : 246

Position : Front office manager

Hiring date : Feb. 2008 until : July 2008 Duration 6 Months

Responsibilities:

-The daily operation of the department

-Answer guests and travel agencies correspondences

-Assist the hotel manager following up the daily hotel operation of both hotels

-Prepare & held the hotel orientations & inspections

-Prepare the daily and monthly reports

-Prepare & follow up the kin fix program with Eng. & HK

-Inspect daily the VIP arrivals rooms

-Follow up with the sales about any special promotions and special events

Hotel name : Desert Rose Resort

Location : Hurghada,, Red Sea, Egypt

No. of rooms :608

Position : Front office manager

Hiring date : Dec. 2006 until : Dec. 2007 Duration 1 Year

Responsibilities:

-The daily operation of the department

-Answer guests and travel agencies correspondences

-Prepare & held the hotel orientations & inspections

-Prepare the daily and monthly reports

-Prepare & follow up the kin fix program with Eng. & HK

-Inspect daily the VIP arrivals rooms

-Follow up with the sales about any special promotions and special events

Additional Tasks & Duties

-Prepare & implement a new extension of 304 rooms configuration on the system

Hotel name : Iberotel Makadi Oasis & Family Resort (2 Hotels)

Location : Hurghada, Makadi Bay, Red Sea, Egypt

No. of rooms : 521

Position : Assistant Front office manager

Hiring date : April 2004 until : Nov. 2006 Duration 1 Year

Responsibilities:

-Follow up with The daily operation of the department

-Assist the FOM with answer guests and travel agencies correspondences

-Held the hotel orientations & inspections

-Assist the FOM with Prepare the daily and monthly reports 8

-Assist the FOM with Prepare & follow up the kin fix program with Eng. & HK

-Inspect daily the VIP arrivals rooms

Additional Tasks & Duties

-Replace the FOM during his days off & vacations by holding the daily briefing and attend any meetings

-Assist by updating Fidelio 6 to version suite

Hotel name : Iberotel Makadi Oasis & Family Resort (2 Hotels)

Location : Hurghada, Makadi Bay, Red Sea, Egypt

No. of rooms : 521

Position : Junior Assistant Front office manager

Hiring date : April 2002 until : March. 2004 Duration 2 Year

Responsibilities:

-Follow up with The daily operation of the department

-Assist the FOM with answer guests and travel agencies correspondences

-Held the hotel orientations & inspections

-Assist the FOM with Prepare the daily and monthly reports 8

-Assist the FOM with Prepare & follow up the kin fix program with Eng. & HK

-Inspect daily the VIP arrivals rooms

Additional Tasks & Duties

-Pre-opening of Iberotel Oasis Family Resort

Hotel name : Iberotel Makadi Oasis

Location : Hurghada, Makadi Bay, Red Sea, Egypt

No. of rooms : 321

Position : Senior Supervisor Reception

Hiring date : June 2000 until : March. 2002 Duration 2 Year

Responsibilities:

-Pre assign the arrival rooms

-Prepare the weekly work schedule

-Prepare the monthly vacation plan

-Prepare the weekly store requisitions and follow up with the purchase orders

-Follow up the situation of all FO equipment

-Check & help with the daily check in & outs

-Check & follow up the reception & guest relation log books

-Report to ass. & FOM about guest complaints

-Follow up with guest courtesy calls

-Follow up with Eng. & HK orders and get feedback from guests

Additional Tasks & Duties

-Pre-opening of Iberotel Makadi Oasis Family Resort

Hotel name : Robinson Club Soma Bay

Location : Hurghada, Soma Bay, Red Sea, Egypt

No. of rooms : 300

Position : Senior Reception / GSA

Hiring date : June 1998 until : April 2000 Duration 2 Year

Responsibilities:

-The daily operation of the reception during my shift

Additional Tasks & Duties

-Pre-opening of Robinson Soma Bay

-Handle the telephone console for internal & External Calls

-Acting as a night manager during the night shift

-Acting as a night auditor during the night shift including audit all day long transactions and close the day of the computer

-Prepare, send & follow all travel agencies invoices

-Handle the CRS reservation system and check the reservations

-Live cooking for the guests 3 time a week for 1 hour each during the meals.

-Participating in the evening shows according to ability

Hotel name : Holliday Inn Hurghada

Location : Hurghada, Red Sea, Egypt

No. of rooms : 290

Position : Telephone Operator / GSA

Hiring date : March 1997 until : May 1998 Duration 1,5 Years

Responsibilities:

-Handle all incoming & outgoing telephone calls

-Take message for guests & management and deliver it in a proper time

-Wake up calls

-Handle all incoming & outgoing faxes

-Check & help with the daily check in & outs

-Check & follow up the reception & guest relation log books

-Report to ass. & FOM about guest complaints

-Follow up with guest courtesy calls

-Follow up with Eng. & HK orders and get feedback from guests

Pre-opening of the following hotels

-Holiday In Hurghad

-Robinson Club Soma Bay

-Iberotel Makadi Oasis

-Iberotel Makadi Oasis & Family Resort

-Desert Rose Hurghada (extension of 300 rooms)

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