Operations Administrator Customer Service
Resume:
Karabo Ramphele
Johannesburg, Gauteng
adqo9r@r.postjobfree.com
English, Sepedi,Setswana,Zulu
Operations Administrator with 3 years’ expertise in strategic planning, staff recruitment, payroll preparation, tender application process, and overseeing office activities at all levels within the organization. Administrator experienced in leading multidisciplinary teams to successfully drive business objectives, and execution of large domestic projects for diverse clients. Change leader with the ability to establish long term business relationships across Geographic’s. Excellent working knowledge using Bluubin, and Microsoft Office. Skills
Accounting principles
Recruitment and retention
Excellent communication (written and verbal)
Research and analysis
Organization and planning
Training and development
Leader
Attention to detail
Tech savvy
Bluubin and Microsoft office
Customer service
Troubleshooting
Critical thinking
Commercial acumen
Experience:
Promoter
Jr promotions
2011-2012
Key Responsibilities:
Demonstrate and provide information on promoted products/services
Create a positive image and lead consumers to use it
Use lectures, films, charts, and/or slide shows
Distribute product samples, brochures, flyers etc. to source new sales opportunities
Identify interest and understand customer needs and requirements
Set up booths or promotional stands and stock products
Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed etc.
2
Waitress
Fego cafe
2019-2015
Key Responsibilities:
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Prepare tables by setting up linens, silverware and glasses
Inform customers about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
Communicate order details to the Kitchen Staff
Serve food and drink orders
Check dishes and kitchenware for cleanliness and presentation and report any problems
Arrange table settings and maintain a tidy dining area
Deliver checks and collect bill payments
Carry dirty plates, glasses and silverware to kitchen for cleaning
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
Follow all relevant health department regulations
Provide excellent customer service to guests
Sales
Takolias Hardware
2016-2018
Key Responsibilities:
Generating leads
Meeting or exceeding sales goals
Negotiating all sale contracts with prospective clients
Helping determine pricing schedules for quotes, promotions, and negotiations.
Preparing weekly and monthly reports.
Giving sales presentations to a range of prospective clients.
Coordinating sales efforts with marketing programs.
Understanding and promoting company programs.
Obtaining deposits and balance of payment from clients.
Preparing and submitting sales contracts for orders. 3
Visiting clients and potential clients to evaluate needs or promote products and services.
Maintaining client records.
Answering client questions about credit terms, products, prices, and availability. Office Admin
Muzi Lifts Project
2018-Current
Welcoming visitors and directing them to the relevant office/personnel
Carrying out clerical duties such as answering phone calls, responding to emails, and preparing documents, including office correspondence, memos, resumes, and presentations
Coordinating and managing appointments, meetings, and the conference room schedule in order to prevent duplicate bookings
Performing bookkeeping tasks such as invoicing, monitoring accounts receivable, and budget tracking
Maintaining general office files, including job files, vendor files, and other files related to the company’s operations
Purchasing office supplies, equipment, and furniture.
Overseeing the maintenance of office facilities, and equipment
Performing other relevant duties when needed
Successfully applying and submissions of Tenders
Completing entire tender process when tender has been awarded to the company
Payroll preparation and generating pay slips
Recruiting and retain vital staff for operations
Attending meeting and presentations to recruit and retain clients
Ensuring technicians are performing duties effectively Education
2009
Grade 11/ Nirvana Secondary School
References
Available upon request
Contact this candidate