WILLIAM HAWKES

adqo8s@r.postjobfree.com 1-720-***-**** Longmont, CO 80504

Summary

Dynamic and highly competitive senior IT professional with over 25 years of experience in the IT Industry with an in-depth working knowledge of IT Infrastructure Operations supporting Server environments, Network Systems, Storage, Mainframe, technical support and service delivery outsourcing. Brings over 15 years invaluable program / project management experience. Self-motivated hard worker with over 10 years of experience in mechanical and electrical assembly and troubleshooting. Demonstrates outstanding attention to detail, leadership skills and excellent communications skills through client interactions, presentations, and report generation. Possess excellent interpersonal and relationship building skills that inspire others to work in a fast-paced environment.

Skills

Technical Management

Customer Satisfaction

Customer Support

Program Management

Project Management (IBM PMP)

Strategic Planning

Data Center Moves / Consolidations

Network Systems

Storage Systems

Servers (Wintel, AIX, Unix, Linux, Solaris)

Mainframes

Outsourcing

Six Sigma

Finite Wiring Connections

Detail Oriented

Problem Solving (logical approach)

Electronic Circuitry

Electronic Wiring

Schematics (wiring diagrams)

Crane Operations

Hand tools

Power tools (battery)

Executive Level Communication

Microsoft Suite (Word, Excel, Power Point)

Visio

Experience

Laser Technician Rocky Mountain Instruments 12/2020 - Current

Troubleshooting and repair of customer laser systems

Proficient at utilizing all hand tools including meters, gauges and robotics

Experienced in troubleshooting electronic circuitry and mechanical assemblies

Manufacturing Team Member Vestas 02/2020 – 11/2020

Followed strict safety procedures

Utilized all hand tools including cranes and robotics

Met production timelines 100%

All work done without any errors for seven months

Owner Home Remodeling 09/1993 – Current

Custom kitchens, bathrooms, room additions (wiring, plumbing, painting, etc.)

Flipping homes

Tile work and hardwood flooring

E Commerce / Team Lead Kroger 09/2017 – 01/2020

Championed inefficiencies by improving online customer ordering and delivery services.

Proactively developed processes and procedures for on time / within budget operation.

Project Managed timeframe and resources for remote technical implementation

Managed the training of new team members.

Program Delivery Manager Kaiser Permanente 09/2014 - 09/2017

Outlined and deployed productivity improvements by effectively distributing new projects to PMs .

Strategically analyzed and evaluated the status of all projects for my team and managed them to be in scope and on time.

Program Manager Xerox 01/2012 - 09/2014

Conceptualized and launched the migration of complex Server (6000) for Calpine Energy and Storage and Backup & Recovery infrastructure for the State of Texas. Attention to detail was paramount.

Scheduled and managed maintenance windows & remote technical implementation.

Technical Solution Architect Infocrossing 10/2007 - 01/2012

Architected Enterprise outsourcing solutions & reviewed the services solution with CIO level Executives.

Created processes and proprietary solution architecture tools.

Program Managed attention to detail with IT Infrastructure Operations for the entire solution described below.

Designed the largest Enterprise outsourcing win in Infocrossing history including Servers, Network, Storage, Mainframe, Software, and Disaster Recovery.

Relationship Executive Virtela Communications 08/2003 - 10/2007

Conceptualized and launched executive and technical relationships within IBM.

Developed LAN, WAN, VOIP, VLAN, etc. solutions utilizing IP Protocol.

Originated relationships with IBM General Managers, Country Managers and Executive VPs worldwide.

Manager & Systems Engineer IBM 09/1983 - 08/2003

Seven years’ experience as a Field Engineering Specialist working on IBM’s largest mainframes.

Expert working with blueprints, schematics, diagrams, and electronic test equipment.

Provided higher levels of technical support.

Managed an outsourcing IT technical organization delivering design, architecture, monitoring, implementation, project management and ongoing technical support.

Reviewed repeat support issues and made recommendations

Managed a technical storage team to deploy outsourcing of EMC & NetApp Storage solutions.

Developed customer outsourcing and storage solutions for Clients, based on their requirements.

Provided liaison and storage subject matter expertise (SME) for the IBM Rocky Mountain region.

Launched the complex installation of monitoring and support methodologies to implement both a primary as well as a backup site for Managed Storage Services (Senior Storage on Demand Program).

Managed the development processes for “hot backup” in the event of a primary site failure.

Education and Training

UNIVERSITY OF COLORADO BA / CIS Minor / Business

Certifications

Program / Project Management (PMP - IBM Certified)

Six Sigma

Storage Area Networks (SAN) - Certified

Network Attached Storage (NAS) - Certified

LAN / WAN – Certified

Contact this candidate