Customer Service Care Giver

Elisa Chacon-Thomas

**** ** ******** **,******, KS 66619

Cell: 785-***-**** E-Mail: *****************@*****.***

Summary of qualifications

Work experience

I have admirable written and verbal skills. I am proficient in Microsoft Office and Windows based programs. I have an eye for detail and accuracy; I am quality minded and possess outstanding customer service skills.

2019 - 2020 Maximus Federal Lawrence, KS

Customer Service

Responding to numerous phone inquiries

Using standard technology: telephones, e-mail and web browsers

Assisting callers in finishing online applications

Completing daily electronic call logs

Filling out timesheets

Adhering to privacy rules

Connecting callers with leadership as needed

Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service

Reporting problems through an easy online system

Responding to telephone inquiries within set time parameters

Completing all assigned training as necessary

2005 2014 Long Term Care Giver Private Individuals Kansas City, KS

Long Term Care Giver In-Home Care

Assist Patient with Bathing and Bathroom Care

Assisted Patient with Medication distribution and Doctor/Nurse visits

Provided Meals to patient three times a day along with nutrition monitoring

Cleaned the patient s room and provided laundry services and general housekeeping

Provided patient with budgeting and financial assistance

Provided end of life care as needed

2005 2007 Kaw Valley Behavioral HealthCare Kansas City, KS

Quality Assurance Monitor/Family Service Worker

Assist Case Managers in care of client cases

Request and obtained client specific documents (Birth Certificates, medical records, etc.,)

Attend Case Plans as non interested third party for quality assurance

Assist Case Managers in maintaining compliance with requirements of State contract

Review all documentation for corrections prior to submission to SRS

Update client data

Assist all Adoption Interested Parties with initial paperwork and keep files for all parties

1999 - 2005 T-Mobile USA, Inc Lenexa, Ks

Supervisor of Customer Service

Support of 15-30 Customer Care Reps

Managed Performance issues, Attendance Issues, Disciplinary Action, Coaching for desired results and Documentation

Generated Weekly, Monthly, Quarterly & Annual Performance Reviews

Promoted team unity and productivity with Team Building exercises.

Continual Training for new procedures/policies

Adjustment Coaching & Audits

Interviewed Potential candidates for Employment

1998 1998 Remedy Intelligent Staffing Leawood, Ks

Customer Service Representative

Worked on location at Aerial Communications for 90 days Temp to Hire

1995 - 1998 General Motors Kansas City, Ks

Pool Person for online Vehicle Assembly

Subbed for vacationing or sick employees

Departments worked in: Paint, Chassis, & Trim

Education

1998 1998 Sanford Brown Business College Kansas City, MO

Associates Degree Business Management no degree

GPA 3.45 19 Credit hours

1990 1992 Louisa May Alcott Alt H.S. Kansas City, KS

High School Diploma

Graduated with a 3.5 GPA

References

Joe Goedereis Director, First Call Resolution,

Roserburg Center, Roseburg, OR 541-***-****

Gloria Gardner Mary Kay Cosmetics

Atlanta, GA 904-***-****

Malinda Laterra-Botwinik Juvenile corrections officer,

Johnson County Department of Corrections, 913-***-****

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