Customer Service Representative
Resume:
TIERRA JONES
*** **** ***** **, ******, FL *****· 321-***-****
*************@***.***
Obtain a position in customer service with a company I can enhance my knowledge and leadership skills. My goal is to always succeed in all roles given.
EXPERIENCE
November 2020-Present
Team Leader, 24-7 intouch
●Coach and develop my agents twice a week
●Ran daily reports
●Checked daily statistics for my team
●Attended weekly meetings with our clients
April 2020-November 2020
Customer service advisor-supervisor, 24-7 intouch
●Assisted the agents with customer needs
●Handled and resolved supervisor calls
●Escalated subscriptions
●Took leadership when the agents needed a second hand
December 2019- April 2020
Customer service representative, 24-7 intouch
●Assisted subscribed via voice
●Assisted subscribers via email
●Assisted subscribers via chat
●Handled all subscriber inquiries with a one contact resolution
DECEMBER 2018-DECEMBER 2019
CLIENT SERVICES AGENT, HOTELBEDS
●ANSWER DAILY CASES TO MEET THE CLIENTS NEEDS
●ASSIST THE CLIENTS VIA PHONE DURING EMERGENCY MATTERS
●AMEND RESERVATIONS AND HANDLE COMPLAINTS
AUGUST 2017-DECEMBER 2018
QUALITY ASSURANCE ANALYST, 24-7 INTOUCH
●COACH AGENTS TO ASSIST WITH AREAS OF IMPROVEMENT
●EDUCATE THE IMPORTANT OF QUALITY DURING CALLS
●COMMUNICATE WITH MANAGEMENT AND TEAM LEADS ON HOW WE CAN IMPROVE THE QUALITY OF THE COMPANY
AUGUST 2019- NOVEMBER 2018
CUSTOMER SERVICE REPRESENTATIVE, 24-7 INTOUCH
●ASSISTED ALL CUSTOMER NEEDS
●RESOLVED ALL COMPANY INQUIRIES
Education
May 2020
Associate degree, valencia community college
●Social working/psychology major
May 20124
high school diploma, university high school
Skills
●CPR Certified
●SalesForce Trained
●Five9 trained
●Zendesk Trained
●Customer Support
●Call Center
ACTIVITIES
●Volunteered at a shelter in Deland, FL during high school
●Took part in a Fun Committee at Hotelbeds that organized all company activities
●Look to have a lifelong career in helping others
Contact this candidate