Customer Service Inventory Manager

TROY PACHECO

LOGISTICS / INVENTORY MANAGER

**************@*****.*** • 209-***-****

linkedin.com/in/troy-pacheco-065ba4206 • Tracy, CA

PROFILE

Forward-thinking and analytical Logistics / Inventory Manager with 12 years’ success optimizing profitability and productivity in fast-paced, high-pressure environments. Highly-effective change manager, adept at identifying deficiencies and devising process improvements to streamline operations. Strong interpersonal communicator, able to quickly build and strengthen positive relationships across all levels while fostering an environment of integrity and diversity.

AREAS OF EXPERTISE

End-to-End Project Management

Inventory Control Systems

Business Process Improvement

Corporate & Regulatory Compliance

Time / Risk Management

Team Leadership & Development

Cross-Functional Collaboration

Relationship Management

Customer Service Optimization

LICENSES & CERTIFICATIONS

Certified Forklift Driver

California General Contractor License

TECHNICAL SKILLS

SAP

Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Logistics Manager 2014 to 2020

Festo, Livermore, CA

Coordinated forward and reverse logistics, inventory management, shipping / receiving, order execution, etc. while maintaining strict adherence to corporate and regulatory requirements. Met and exceeded targeted goals by identifying supply chain deficiencies and implementing process improvements to maximize profitability and productivity. Improved inventory control systems to ensure accuracy and enable precise planning and forecasting of maximum storage capacity. Tracked and managed business metrics for physical inventory, cycle counts, supplier response time (SRTs), costs, etc. in ERP system.

Slashed budget 15% and eliminated miss-ships by devising and implementing improved policies, processes, and procedures.

Analyzed and redesigned two facilities to streamline operations and enhance efficiency by integrating procurement and kit-pulling, establishing and enforcing inventory controls, and mastering shipping / receiving.

Spearheaded multi-departmental cost reduction programs / initiatives.

Achieved customer service and operational goals by evaluating and transforming systems.

Assistant Inventory Manager 2008 to 2014

Home Depot, Livermore, CA

Partnered with Manager in tracking and monitoring inventory activity and price changes to ensure 100% accuracy, in accordance with corporate policies and procedures. Coordinated freight distributions, receipt of inbound materials, and restocking of shelves / merchandise displays. Generated periodic reports to enable strategic planning and informed decision making.

Motivated high performance by cultivating collaborative and energetic environment of integrity, diversity, and accountability.

Optimized the customer experience by delivering world class customer service and swiftly resolving issues and concerns.

Extensive additional experience as Independent General Contractor demonstrating outstanding end-to-end project management expertise by driving high quality, timely project completions while optimizing the customer experience.

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