ASHARAF Business Analyst

Location; abudhabhi

Telephone; 009***********

Email;adqo65@r.postjobfree.com

Personal Profile:

High strong goal-oriented corporate filed as a Business Analyst work and set of exception for findings and commitment to development and good analysis, management skills for the company. Specialize in ensuring cost-effective IT operations through hands-on management practices. Core Skills:

Career Summary:

August 2014- present ETISALAT, UAE

Business Analyst

Reporting UAE Business- IT manager providing 1st and 2nd IT management support for more than 300 groups in on-island and off island areas of abudhabhi location and ongoing UAE government projects Key Responsibilities

Managing a team of over 100 administrative & technical staff

providing professional 2nd/3rd level support of various LAN/WAN related issues, change management and following corporate policies & procedures

Gpon projects for VVIP’s & Government Departments in UAE

identifying & conducting training staff as per the requirement and attending training sessions to maintain a high level of product knowledge

Managing existing and new infrastructure, networks and communications products (mobile devices and fixed telephony)

Recommending IT infrastructure requirements and upgrading to ensure acceptable levels of security, disaster management and data recovery plans

Planning, coordinating, scheduling & conducting coordination meetings with project teams for documentation of issues and actions pertaining to construction schedule

Ensuring that the goals of the incident management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA

Providing delivery of high quality services to support customer's business needs & achieving continued high client satisfaction from all operational users for services

Evaluating end-user requirements, custom-designing solutions, troubleshooting for complex information systems management

Key Achievements

played a pivotal role in managing various projects for VVIP’s and Public sector offices including ADNOC, DOT, and Finance & Economic department

Handled projects at Abu Dhabi in various locations including Government sector and Private worth of 8Million $

Networking Operations Reporting & Documentation o Database Management

IT infrastructure &

Security

Team Management

Installation & Configuration

Process Enhancement

o LAN & WAN Administration

o Requirement Analysis

June 2008 - June 2014 UNIQ TECHNOLOGIES, Chennai

System Analyst

Reporting to IT manager in the development and deployment of network technologies to develop various projects. Skilled in managing the performance of database services to the users and ensuring that the service levels are achieved.

Supported LAN/WAN, Windows Server 2003 Active Directory infrastructure consisting of over 1000 end-users, 250+ physical servers, and 2500+ workstations using Windows 7, Vista, and XP Pro with 100+ routers, 150+ switches and 100+ network printers.

Operating Systems: Windows 9X, Windows 2000, Windows ME, Windows XP,

Windows Vista, Linux, Unix, MS DOS.

Hardware testing Tools: Multi meter, cable tester, Card tester, Soldering de-soldering.

Application software: Photoshop, Adobe reader, Winrar, DVD Convertor, Nero.

Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express..

Cisco & HP switch configuration in particular VLAN configuration/troubleshooting.

Network Administration,Cisco Routers, Cisco Switches

Microsoft Office Suite Active Director,Troubleshooting,VoIP

Customer Service TCP/IP Protocol Server Hardware

Windows 7, Windows Server Network Security, Microsoft Exchange.

Working on troubleshooting of complex LAN/WAN infrastructure.

Administration of Cisco 11.x and 12.1 versions.

Working on various scanning and Sniffing tools like Ethereal.

Upgrading and backups of Cisco router configuration files.

Implementing and maintaining backup schedules

Education, Conferences & Trainings:

IEEE National Conference on Emerging Trends in Computer Engg&technologies, NCETCE, 2012.

Faculty development training program in "Mobile and Pervasive Computing (FDPMPC)",2011.

Microsoft Virtual techdays program for faculties in "Advanced Microsoft tools", 2010.

P.Asharaf, T.Usha,"QSN-Quantum Secured Network Based on Three-Party Quantum Key Distribution Protocols", International conference in Magna on Emerging Engineering Trends (ICMEET-2k12), 2012, pp.458-462.

P.Asharaf, "Implementation of TPQKDP in QSN", National Conference on Emerging Trends in Computer Engineering and Technologies (NACCET-12), 2012, pp.225-227.

P.Asharaf,"Zone Routing Protocol For Implementing Unidirectional AD-HOC Networks", National Conference on Innovation in Computers (NCIC-11), 2011.

CISSP,ITIL-PENDING

M.E. in COMPUTER SCIENCE from Anna University, chennai,India-2012

B.E. In COMPUTER SCIENCE Engineering from Anna University, chennai,India-2008

Diploma in COMPUTER TECHNOLOGY from Directorate of Technical Education, chennai,india.-2005 Technicial Knowledge:

Programming: SQL Plus (Oracle 9i), MySQL

Systems: Windows (95, 98, XP, NT, 2000, 2003, 2008, 2012, Vista 7), DOS.

Applications: UNIX, FTP, Proxy, Mail Gateway and Desktop, Windows DHCP, DNS, User

Management, Sites and Services

Languages: VB6/VB.Net, XML, Java, HTML, PHP, JavaScript, Core Java, J2EE, Servlet, JDBC, VB.

Networking experience on TCP/IP, DNS, DHCP, FTP, Switches, Firewalls, Routers, Wi-Fi, (802.11a/b/g/n) WAN, Routers, Switches, Firewalls - Cisco.

Area of Experiences-Database Management Systems, Design and Analysis of Algorithms, Java and Internet Programming Operating Systems, Software Engineering, Data Communications, Computer Networks, Object Oriented Analysis, Artificial Intelligence, Compiler Design, Computer Graphics, Computer Architecture, Mobile and Pervasive Computing, Data Warehousing & Data Mining, Principles of Cryptography & Network Security

,Data Structures.

References available on request:

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