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Customer Service Legal Assistant

April 05, 2022

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**** ******* ***** ********* 708-***-****

Oriand Park, Illinois 60462

Administrative Associate

Customer Service professional with 30 years of experience. Consistently recognized by customers, clients and

supervisors for outstanding work ethic. Energetic, flexible, hardworking, efficient, reliable self-starter who can

manage priorities without sacrificing service quality. Sincere commitment to a high level of service that builds

trust, ongoing relationships and support core business objectives of excellent customer/client service.

Core competencies include:

Excellent Communication Skills Proven Relationship Building

Customer Solutions Focus on Trust, Confidentiality and Professionalism

Skilled at Systems and Vendor Sites Strong Technical Knowledge


JB Hunt, Inc. (Contract Position) – Mokena, IL

Shipping Associate and Customer Service 2021 – 2022

Duties included complete supervision of 27 Load Out cages for all drivers and their helpers.

Inspected merchandise for damages or flaws and determined repair or repack.

Provided missing merchandise, hardware and route paperwork when required.

Assured cleanliness of Darvin Warehouse once trucks have departed.

Provided customer service and contacted customers for future deliveries, cancellations and/or rescheduling dates.

Panduit Corporation (Contract Position) – Joliet, IL

Production Operator 2021 – 2021

Provided basic operation of equipment while following all safety procedures.

Manually assembled and packaged product including labeling, weighing, sealing and loading pallets for shipment.

Performed quality inspections in accordance to quality systems and procedures and complete all data entry functions.

Responsible for cleanliness of warehouse area.

General Motors, LLC– (Contract Position) – Joliet, IL

Warehouse Operator 2021-2021

Responsible for picking, packaging, staging and shipping parts.

Maintained warehouse inventory by loading, unloading and stocking manufactured parts.

Provided cleanliness of warehouse area.

Grotta & Associates, P.C.

Administrative Assistant/Reception 2019 - 2020

Responsible for Administrative and Reception duties for Family Law Firm and Paralegals for three office


Enter all subpoena compliance responses in Excel spreadsheet.

Retrieve and distribute telephone and email messages using the WavePoint Application.

Open new client files and executed payments through LawPay.

Prepare files and billing for upcoming Court dates using TimeSlip Application.

General office paper filings of Pleadings, Orders, billing, accounts receivable and collection.

Retrieve and distribute daily mail accordingly.

Amazon Fulfillment Center - Joliet, IL

Warehouse/Shipping Dock 2017 – 2019

Performed general warehouse duties which include Flat Sort Inducting, Trans Outbounding Stacking,

Wrapping and Waterspider.

Scanned packages in Arc Angel and loading trucks.

Trained on all JAM requirements including Verticle Recipricating Elevator and pallet jack.

Received reward incentives for excellent performance for Picking rate and Time of Task rates.

Law Office of Ronald A. Stearney - Chicago, IL

Legal Assistant 2016 - 2017

Responsible for handling all Real Estate closings from start to finish. This includes preparation of the

Warranty Deed, Bill of Sale, Affidavit of Title, MyDec, Closing Statement and scheduling of closing.

Drafted Appearances, Motions, Orders and Notice of Filings and delivered to the Law, Civil and

Appellate Courthouse for recording.

Responsible for billing using the TimeSlip billing program, preparing and making bank deposits.

Performed Receptionist and Customer Service duties which included preparation of office real estate


General office duties which included opening new client files using SmokeBall progam, sending retainer letters and customer service follow up contact.

General office duties which included retrieving and distributing incoming mail, ordering supplies,

maintenance of office machinery and cleanliness of office.

Real Estate Title Company - Chicago, IL

Quality Control 2015 - 2016

Promoted by Pierce & Associates, P.C. (below) to further advance the new title company.

Preparation and quality assurance of recording of Deed, Mortgage and Power of Attorney packages for all counties with proven 100% accuracy.

Obtain certified documents necessary for clearing of closings.

Preparation of MyDec and PTax forms for recording.

Knowledge of all county websites necessary to obtain documents and follow up recordings.

Issue all checks for recording and client fees.

Back up reception for over 300 employees.

Pierce & Associates, P.C - Chicago, IL

REO Contract/Deed Processor 2013 - 2015

Process and assign REO contracts from Freddy Mac, Fannie Mae, Wells Fargo, Bank United, M&T Bank, Green River Capital, Select Portfolio, etc.

Knowledge and experience in obtaining contracts for REO sale closings from vendor sites such as

Dispo, Equator, ResNet and RIO Genesis.

Obtaining Foreclosure Deeds through county sites, iSeries, Docuware or title search packages.

Prepare executed contracts for REO closer by assigning file to closer, tracking for title, water/zoning, deed and HOA documents.

Prepare and forward to bank the required Special Warranty Deed within a 24 hour bank requirement.

Some knowledge/back up in obtaining HOA documents including Decs/Bylaws, 22.1, Assessment Letters, etc.

Notarized and logged Special Warranty Deeds according to firm and bank requirements.


Mother McAuley Liberal Arts High School. Evergreen Park IL

Specialization: Secretarial & Business Science

Diploma of Graduation

Moraine Valley Community College, Palos Hills, IL

Specialization: Healthcare & Science Studies

Medical Terminology & Allied Health Math/Computers

Psychology, Composition & Radiologic Technology

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