Legal Secretary Customer Service

Theresa Boyle

Lawrenceville, GA***** 678-***-**** ***********@*****.***

Professional Summary

Veteran guest service professional offering 10+ years of experience and willingness to take on new challenge as a Shift Supervisor. Versed in store operations, cash handling, and team leadership.

Natural art talent with eye for design, two Viewer Choice Awards from Monroe Art Guild.

Artwork featured in Sage and Twisted Oaks Restaurant

Skills

Leadership

Business Owner and Operator

Customer Service

Organization and Time Management

Flexible & Adaptable

Visual Merchandising

Hospitality Supervisor

Microsoft Office Proficient

Abacus (Law) Software Proficient

Work History

Visual Merchandiser-Goodwill of North Georgia – Duluth, GA 08/2019 to Present

Arrange appealing suggestive shelving and vignettes following company guidelines.

Oversee appearance of the store for an appealing guest experience by ensuring it remains clean, neat, and clutter-free.

Cross-trained in all associate positions throughout the store.

Goodwill of North Georgia Certified Forklift Driver

Amazon / Carter's – Braselton, GA

Removed orders from storage with Cherry Picker/Forklift and loaded them in docking areas for shipment.

A Shine Above Commercial and Residential Cleaning– Dacula, GA

Owner and Operator

Recruited and managed team of five employees.

Oversaw daily, weekly, and monthly maintenance and cleaning contracts.

Bar Supervisor -Chips Bar and Grill – Winder, GA

Managed team of 15 employees.

Managed bar opening and closing procedures.

Cash Handling; balancing registers and safe with 100% accuracy and prepared cashier reports.

Managed bar inventory and ordered supplies.

Oversaw Guest Services including quick resolution of guest concerns which helped improve customer service rankings.

Created employee schedules maintaining coverage at peak times and minimizing labor costs.

Trained, coached, and motivated team in their respective roles to maintain optimal financial and guest service performance.

Performed food prep and prepared mixed drinks for over 100 guests daily. Created new libations to draw in clientele.

Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.

Scheduled talent for live venue including bands, singers, and musicians.

Organized and successfully executed Annual Blues Festival.

Bartender-House of Blues Entertainment LLC – North Myrtle Beach, SC

Set up bar for optimum operation.

Worked large venue with high ticket sales and nightly receipts in excess of $10,000.

Balanced registers and safe with 100% accuracy and prepared cashier reports.

Chosen through statewide search as one of “Best Bartenders on Myrtle Beach”.

Legal Secretary-Hoffman And Hoffman Esq – Keyport, NJ

Oversaw all correspondence and legal filings for attorneys.

Abacus Software proficient.

Technical Assistant-Bell Laboratories, Lucent Technology, and AT&T – Holmdel, NJ

Government Clearance to work on meeting presentations for government officials.

Gathered, organized, and distributed technical documentation.

Research, assess, diagnose, and troubleshoot malfunctioning hardware and software deployments to support non-stop operations.

Provided technical support to team members.

Logged inventory of functioning systems to maintain user accessibility.

Surveyed system performance reports to ascertain degradation and execution issues.

Education

Brookdale Community College – Lincroft, NJ

Associate of Arts Degree in Art Design

Certifications

Forklift, Goodwill of North Georgia – 2020 to Present

Cherry Picker Raymond Model 540-opc30tt & Crown Sp3500 Series – 2018

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