Site Superintendent Data Entry

CARISSA HAITHCOCK

Fort Mill, SC *****

704-***-**** - *********@*******.*** - Online Digital Resume PROFESSIONAL SUMMARY

Experienced Field Service Coordinator with over 25 years of experience in Cabinet. Excellent reputation for resolving problems and improving customer satisfaction. SKILLS

Job Prioritizing

Decision Making

Worker Training

Attention to Detail

Time Management

Adaptability and Flexibility

Multitasking and Prioritization

Documentation and Recordkeeping

Spreadsheet Tracking

Data Entry and Analysis

Professional Communication

Analytical and Critical Thinking

WORK HISTORY

10/2016 to Current Field Service Coordinator Lead

ACPI /CABINETWORKS GROUP – Charlotte NC, NC

Led team of up to 8 service technicians in field activities. Maintained schedule of up to 40 service calls a day Optimized supply levels to keep stock within ideal parameters for expected needs. Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.

Reduced time to complete service calls and expertly retained key customers. Monitored work performance and quality to maintain standards. Facilitated communication between office personnel, subcontractors and customers.

Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

Monitored product quality and communicated necessary improvements to site superintendent.

Reviewed and studied blueprints to double-check installation and implementation project requirements.

03/2016 to 09/2016 Inside Sales Cabinet Support

Carter Lumber – Charlotte, NC

Assisted the Sales Specialist by Entering and placing orders with the appropriate Vendors

Handled incoming service parts and requests and scheduled in a timely manor Kept lines of communication open between the Outside Sales Rep and the Customer to ensue that service is accurate and in a timely manner Completes required training and development courses 05/1997 to 02/2016 Inside Sales Cabinet Support

Masco – Charlotte, NC

Facilitated communication between office personnel, subcontractors and customers.

Reduced time to complete service calls and expertly retained key customers. Led team of up to service technicians in field activities. Maintained effective customer service by responding to service requests quickly Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Monitored product quality and communicated necessary improvements to site superintendent.

Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.

EDUCATION

06/1987 High School Diploma

Olympic High School - Charlotte, NC

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