Crisis Counselor Customer Service
Resume:
Luis Ortiz
Worcester, MA 01604
**************@*****.***
Customer service, Direct care provider and Certified Home health aide. Looking for a Part-time Position in Human Services. Experience in working with Developmental young adults and Elderly with Dementia
Excellent interpersonal, communication and Documentation skills. Bilingual in Spanish. Experience in Providing, Assisting & Supervising Activities of daily living. Experience in Driving Wheelchair Vans . Authorized to work in the US for any employer
Work Experience
Certified Home Health Aide
Oasis Home Care - Worcester, MA
October 2019 to August 2021
Visiting Consumer in their home for Assistance with Activities of Daily. including: Medication management
Supervised proper meals
Ordinary house work
Medical transportation
Visited clients 1hr a day 7 days a week Hours were coordinated by hours needed per day. Worked for Tempus unlimited also to make up more hours.
Certified Home Health Aide
Tempus Unlimited INC& Oasis home care - Massachusetts February 2020 to April 2021
• Worked as a certified home Health Aide along with working for Oasis home care also Accepted clients for both agencies
1. Provided Assistance in the mornings getting OOB. 2. Medication management
3., Supervised proper Hygiene
4. provided a proper breakfast according to diet.
5. Provided Transportation to medical Appointments 6. Worked with a client for a year Sadly he passed away. Worked for Oasis and Tempus with 2 clients.
Senior foster care provider
Caregivers home - Worcester, MA
September 2013 to August 2018
Worked with client as a ( live in) certified Home Health Aide . Assisted with Activities of daily living including:
• Bathing,dressing, grooming and toileting
• Medication management
• Appointment setting
• Transportation
• Ordinary house work
• Provided a Secure Environment, locked all doors at night, .
• Provided care 24/7
•, Used Sensitivity Approach to all Aspect of Residents care.
• Provided Appropriate intervention to Maximize Residents Social and ADL Functions Documented Health changes and Daily Activities & progress Documented all logs Through company website. Had bi -weekly Group meeting with RN and Care Manager on clients monthly care plan.
Van Driver
City Voyager - Ashland, MA
October 2010 to February 2012
PICKED -UP VAN @ 6AM
PICKED UP MY FIRST CLIENT AS EARLY AS 7AM ACCORDING TO SCHEDULE SENT BY EMAIL THE NIGHT BEFORE MUST BE AT PROGRAM BY 10AM,DROVE A 16 PASSAGER WHEELCHAIR VAN. MADE SURE ALL PASSENGERS WERE BUCKED UP. AFTER GETTING TO KNOW YOUR CLIENTS YOU PUT THE ONES THAT NEED MONITORING IN THE FRONT SEATS. WORKED SPLIT SHIFT,DROVE CLIENTS HOME FROM 2PM_5PM. IN CHARGE OF MAINTAINING VAN, INCLUDING CLEANING AND GASSING VAN UP RP - Med Tech/Caregiver
Dalton rest home - Worcester, MA
April 2007 to June 2010
In charge of the Overnight shift operation for Dalton Rest Home. Assisted Developmental Young adults, Elderlies and Mentally ill Residents.
Conducted hourly rounds. Reminding residents to start settling in for the night. Maintained a Quiet and orderly shift, Attended to Residents medical Emergencies. When Arises. Excellent interpersonal skill . Communicated with Hospitals, Doctors and families.
• Prepared & dispensed Meds. in the Morning.
• Woke Residents up for breakfast & Meds.
• seated Residents for Breakfast on Assigned seats.
• Supervised Proper diets were being served to proper clients.
• Assisted those that needed to be ready for their Daily program Bus pick up.
• Attended to Emergencies and conflicts between Residents.
• Skills in Sensitivity Approach and Boundaries
• Made sure Rules were being Followed including: No Alcohol/No Drugs & No smoking inside,
• Provided a safe and secure Environment for all Residents.
• Drugs and Alcohol Was a zero tolerance.
• have Excellent Communication and Documentation Skills.
• Documented on Nurses Notes, Med. Sheets, Daily Log and Narcotic Count with Incoming shift Including shift Report, New meds for any Resident, any discharges or AMAs.
• Worked for Dalton Rest Home also in 4/2000 - 6/2004, worked as RP then Activities Staff . I created a monthly Activities calendar.
• Documented Each Residents participation, interactions and behaviors. Education
High school Diploma in Business courses
Lowell High School - Worcester, MA
September 1981 to June 1985
Skills
• Van Driver
• Home Care (10+ years)
• Senior Care (10+ years)
• Meal Preparation (10+ years)
• Nursing (10+ years)
• Caregiving (10+ years)
• Alzheimer's Care (5 years)
• Dementia Care (5 years)
• Patient Care (10+ years)
• Vital Signs (10+ years)
• Cleaning Experience (5 years)
• Hospital Experience
• Developmental Disabilities Experience (10+ years)
• Memory Care (5 years)
• Customer Service (10+ years)
• Spanish (10+ years)
• Cooking
Languages
• Spanish - Fluent
Certifications and Licenses
Certified Home Health Aide
January 1996 to Present
• Training on patient Care including
• Activities daily living. (Bathing,dressing, grooming and Toileting)
• Learned B/P reading, proper lifting.
• Learned Communication and Documentation Skills.
Certified crisis counselor
April 1997 to Present
Learned the
• leading cause of Domestic violence,
• the signs of abuse. Why some victims stay.
• Learned the trauma of Domestic violence
• Trained on getting Resources for clients ( family shelter, Restraining orders)
• Provided a Safe and Secure environment
• Assisted with providing shelter as needed
Food Safety certificate
September 2001 to Present
Learned about
• Diffrent kinds of food Bacteria.
• Food Temperature
• cross contamination.
• Putting and Taking gloves off
• Hand Washing
Contact this candidate