Center Associate Customer Service
Resume:
Kelvin Lorlornyo Agyeman
**********@*****.***
PROFESSIONAL SUMMARY
A trusted, dependable, and motivated professional with over 10 combined years of experience in banking and finance, customer service, business management, insurance, and auto service. Flexible with a quickness to adapt to changing situations. Strong ability to maintain composure under intense pressure. Live by integrity, reliable, transparent, and can be trusted with sensitive information. Highly responsible with an exceptional ability of developing strategic plans and achieving excellent results. Excellent communication skills. Competent with the demonstrated ability to work in a diverse environment and easily transcend cultural differences.
SKILLS
Collaborating with managers to discuss marketing strategies.
Vibrant analytical mind with strong communication skills.
Training, Development and Customer Service.
Providing solutions for complex problems.
Conflict resolution and cultivating unity in the workplace.
Recruitment and orientation of employees.
Coordinating and managing events designed to attract and retain customers.
Planning, scheduling, and distributing daily assignments.
Developing, editing, and managing content for social media. Highly skilled with advertising, promotions.
Researching and analyzing market trends and competitors.
Goal-oriented with strong focus on achieving sales objectives.
Operating delivery trucks and performing maintenance.
Operating heavy duty trucks exceeding 8,000kg for manual and automatic.
EDUCATION
Bachelor’s Degree
BBA Banking & Finance, July 2014
Valley View University-Dodowa, Oyibi Accra Ghana
Banker who managed and controlled the circulation of money according to regulations and guidelines and processed debit and credit accounts with accuracy.
Keta Business School
Keta, Volta Region Ghana
Studied principles of costing recording assets and liabilities financially at its original and future cost.
Senior High School Certificate
Principles of Costing & Accounting, March 2005
Certifications
Craftmanship in Automobile Engineering
CAREER HISTORY
Amazon Fulfillment Center Associate, Jun 2021 – Present
Amazon, Edgewood, MD
Offload merchandise trucks, locate stock and package customer orders for shipment
Sort packages for customer orders placed online
Workshop Supervisor, Oct 2020 – Mar 2021
Poiema Auto Mechanic Garage-Tema, Ghana
Assigned technician to their required job.
Coordinated the scheduling for apprentice during on-the-job trainings.
Restocked tools for jobs that were available in the bays, and performed general maintenance.
Conducted inventory management by reordering parts for all vehicles in need.
Trained shopkeeper on storage techniques for parts and tools.
Promoted effective communication between clients and technicians, that led to increased levels of job performance and trusted relationships.
Developed timelines and collaborated with clients to discuss options for projects.
Auto Insurance Agent, Jul 2018 – Mar 2021
Prime Insurance Company Ltd-Spintex, Accra Ghana
Promoted auto insurance to clients and generated sales.
Developed strong networking with potential clients.
Educated customers on different types of auto insurance, coverage, and made recommendations based on their needs.
Evaluated current insurance policies and recommended additional coverage when needed.
Maintained documents with confidentiality and submitted copies to the corporate office.
Marketing Manager, June 2020 – September 2020
Tina Works Enterprise - Dabala, Volta Region Ghana
Prepared and labeled each product with the accurate sale price.
Ensured first-in-first-out and last-in-first-out strategies of stock control.
Prepared waybills and invoices for all purchases and sales.
Recorded the opening and closing of daily stocks.
Created awareness of new products and its benefits.
Organized promotional benefits for consumers.
Prepared advertising contracts to drive sales.
Performed customer service by identifying challenges and providing solutions.
Developed social media platform for products as well as other medias.
Planned and ensured product layout for efficient space utilization.
Implemented cost effective and efficient storage solutions.
Auto Technician, April 2019 – May 2020
Gerco Ventures Ltd-Volta Region (Toyota Ghana)
Performed general vehicle maintenance such as oil change and brake pads, as well as the general repairs of changing fan belts, wear and tear, wiper blades and radiators.
Checked coolant and brake fluids.
Conducted periodic detailing of cars and hoovering.
Maintained the weekly cleaning of working bays, the floors and upheld safety at all times.
Trained and supervised workers on the correct use of tools for all work assigned.
Ensured that each technician provided quality service.
Provided professional development that engaged technicians in opportunities to improve job knowledge and technical skills.
Credit Control Manager, May 2015 – May 2017
Milenorvisi Susu Credit Association-Dabala, Volta Region Ghana
Collected issuing deposits slip on cash and checks made by clients.
Recorded accurate ledger of weekly contributions from clients.
Monitored and reminded clients of timely payments.
Liaison for customers, as well as internal personnel, including the sales team.
Conducted screening of clients’ credit reports, and approve or deny loan applications.
Monitored and conducted timely reporting of loan defaults to management.
Facilitated and negotiated plans with clients and set loan terms with conditions accordingly.
Maintained loan records, conducted regular analysis of the credit control system, and implemented changes as needed to reduce bad debts.
Accountant, January 2010 – February 2019
Allah Kede Ent Ltd - Sogakope, Volta Region Ghana
Prepared monthly Bank Reconciliation Statement, Trading Profit & Loss and Balance Sheet accounts.
Maintained records for daily transactions and recorded all creditors and debtors.
Monitored all expenditures and income flow.
Provided guidance on cost reduction and maximizing profit.
Deposited daily sales into bank accounts.
Developed and implemented a payroll structure and other incentives.
Prepared and maintained financial reports.
Completed tax returns and ensured tax payables.
Interpreted complex financial reports.
Identified challenges, developed strategies, and implemented solutions that improved efficiency.
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