IT Technician

RAMON DIAZ

Philadelphia, PA 610-***-**** ************@*****.***

Professional Summary

IT technician, and part-time student studying Information Technology with years of experience in IT Help-Desk, Retail, Customer Service and Technical Support. I’m currently seeking a challenging opportunity where I can fully apply my skills, and experience for the success of the organization with hopes of advancing to higher career opportunities within my field. Skills

Active Directory Domain Services (Microsoft AD DS). Exceptionally organized with over 6 years Tier one end user support. Excellent written and verbal communication skills. Proficient in diagnosing and repairing multitude electronic devices and networks. Proficient in Various OS (Linux, Mac, Windows).

Positive attitude and eager to take on new experiences working well alone or with a team. Bi-Lingual - Spanish as second language.

Observant, and work well under pressure.

Microsoft Office Suite, and Office 365.

Work History

Medical Device Consultant/Technical Specialist (Remote) Dec 2020 - October 2021 ERT Inc. Philadelphia, PA

Specialized in consulting, diagnosing and repairing Cardiac devices, peripherals, and Microsoft laptops used with software designed for clinical trials conducted by various organizations contracted with ERT. Job responsibilities included: providing medical staff and patients (clinical trial subjects) with technical support of Cardiac devices which consisted but not limited to: software, mobile support, networking, laptops and cardiac safety peripherals. Ensured Clinical Sponsor’s protocols for t were followed according to procedure correctly and working with the ticketing system on a global scale with clur clients following and documenting each step taken to resolve client’s concerns on a first contact basis, and escalating unresolved issues to the appropriate project management for the study. IT Technician - 6YA Independent Contractor

Current

IT Technician Philadelphia, PA

Providing professional assistance in diagnosing and repairing a multitude of devices such as, but not limited to: computer hardware, software and peripherals. Mobile devices, home security systems, networking devices, and home entertainment systems while providing outstanding customer service and support to private clients and businesses. Bike Messenger / Courier

Current

Independent Contractor Philadelphia, PA

Picking up and delivering restaurant orders to customers within a six-mile radius of the Philadelphia area. Delivering multiple orders under specified time limits while maintaining professional and courteous demeanor towards restaurants, and customers.

Senior Dispatcher – Tech Support

Apr 2015 - Aug 2016

Zoomer INC Philadelphia, PA

Analyzing territory order history, and present orders to efficiently staff drivers to meet daily quotas. Maintaining a Driver average of two or more orders per hour reducing cost in assigned territories. Troubleshooting Restaurant and Driver technical support on a first contact basis. Multitasking using a variety of software while working under pressure during peak hours. Junior Call Analyst

Jan 2014 - Nov 2014

Wawa Inc

Media, PA

Resolving store associate or customer concerns on a first contact basis. Troubleshooting tasks using a multitude of tools, and software on a first contact resolution basis. Remotely dialing into stores to resolve technical issues ranging from malfunctioning fuel pumps,reinstalling and troubleshooting software on registers and store computers. Assisting store associates with Wawa account password recovery, and account resets. Bi-Lingual Call Specialist

Oct 2012 - Sep 2013

Answering Service for Funeral Directors - ASD

Media, PA

Assisting funeral directors coordinate with their clients in arranging the transportation and funeral services. Exhibiting exceptional customer service skills in showing compassion and empathy for clients. Relaying messages to ASD Clientele (Private Family Doctors, Biological clean up, HVAC services). Education

B.S Information Technology (Remote) Expected 2023

Arizona State University

Phoenix, AZ

High School Diploma

Ridley High School Folsom, PA

References Furnished Upon Request

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