Service Representative Customer

OBJECTIVE:

I am very excited to be applying for this position, because with certainty I can assure you that I am the best fit for the job. I will confidently present myself as an Excellent Customer Service Representive which I have developed into over the past 10+ years of experiences, general understandings, trainings, various types of roles, various work environments, different job titles, # of different duties as well as tasks, following processes, procedures, and instructions, working in different type of Customer Service businesses, qualifications, programs, technological programs, abilities, gained qualities, as well as skills sets, and an overwhelming need & passion to want to help people. I am currently seeking long term employment with a successful, flexible, and growing company where I can be given the opportunity to learn and grow with. Work/Life balance matters to me very much because I am a Wife and Mother of two boys ages 7 & 15. They are my family, and they mean the world to me. I would love to work for a company that is understanding as well as flexible to the life that I am living in all reality. Work and family are of my top priorities. Here is a list of characteristics that myself as well as my peers would describe me of projecting: caring, kind, helpful, loving, compassionate, understanding, good listener, fair, rational, note taker, utilizes resources, considerate, thoughtful, care taker, reliable, funny, encouraging, fast learner, honest, passionate, open minded, follows rules, positive always, hardworking, friendly, trustworthy, professional, responsible, consistent, available, organized, multitasker, great attention to detail, problem solver, prioritized, manage workload & time, documents, process./procedure/instruction creator/update/communicator, team player, works well alone, meets deadline(s)/promise(s)/ship(s) date(s), adapts well to change, encourages a challenge, works well under pressure/stressful/distracting/and always changing work environments, manages escalated issues, remains focused, excellent strong written & verbal communication, develops & maintains relationships. I have received a wide range of communication, technological, and program, process, procedure, development.

EXPERIENCE:

December 2021 –February 2022

Clinic Assistant • Volt (Temp to hire at HealthPartners) St. Paul, MN

April 2021 –March 2021

Appointment Scheduler • Customer Service Representative • Volt (Temp to hire at HealthPartners) Bloomington, MN

March 2020 –August 2020

Lead CSR • Customer Service Representative • Allegro Home Delivery • Eagan, MN

August 2012 – October 2019

Variable Data Processor II • Data Prep • Travel Tags • Inver Grove Heights, MN

June 2012 – August 2012

Data Processing Specialist • Data Prep • Volt (Temp to hire at Travel Tags) • Inver Grove Heights, MN

June 2011 – March 2012

Lead CSR • Customer Service Representative • Manna Freight Systems • Mendota Heights, MN

August 2008 – June 2011

CSR • Customer Service Representative • Manna Freight Systems • Mendota Heights, MN

EDUCATION:

Concordia University • Saint Paul, MN • Generals (no degree received) • Fastpitch Softball Player • 2003 – 2004

South Saint Paul High School • South Saint Paul, MN • (Diploma Received) • Fastpitch Softball Player • 1999 – 2003

Leadership

I was always looked up to as a leader by my teammates, classmates, friends, family, and co-workers. Some even from a very young age on. It all began for me when I started playing sports as this helped mold me into an excellent team player, role model, and it helped teach me how to be a mentor to others. I was named MVP, Team Captain, and All-Conference of my high school Varsity Fastpitch Softball Team from 9th-12th grade. I have received recognition from all areas internally & or externally from others that I have worked with from just about every job I have ever worked at where they wanted to present me with appreciation written or verbally to support the excellent work or help that I would provide to them. I was recommended by my peers as well as upper management to apply for a promotion at a previous employer and was promoted to Lead where I Lead a team of 8-12 employees.

References

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