Customer Service Specialist

Afarah Muhammad

862-***-**** Newark, NJ

******.********@*****.***

Highly qualified in service-based hospitality and customer service positions requiring an emphasis on customer satisfaction and accuracy in a fast-paced environment. Strong team leader. Committed to quality performance with the ability to learn new procedures quickly. Excellent communication and problem-solving skills. Dedicated to customer satisfaction as well as meeting or surpassing company expectations.

Professional Experience

Morristown Medical Center, Morristown, NJ 02/2019- Present

Monitor Technician/ EKG Tech- Full Time

Monitor cardiac electrogram and cardiac screening

Assess ventricular and atrial rhythm QRS, PR, QT interval and ectopic beats

Set up patients to telemetry monitor

Notify nurses of any patient changes and arrhythmias

Compassionate Homecare, Phillipsburg, NJ 09/2018- 02/2019

Home Health Aide- Full Time

●Support client with daily tasks including bathing, housekeeping, laundry services and grocery shopping

●Records patient information by making entries into client journal

●Maintain a safe, secure, and healthy patient environment by adhering to professional standards, home care policies and procedures

EPS Financial, Easton PA 03/2016- 09/2018

Customer Service Representative- Full Time

Manage incoming calls, emails, and chats in a timely manner

Assist both taxpayers and tax preparers with technical issues and customer servicing needs

Monitored and audited accounts that required further attention

Maintained working relationships with returning clients

Education and Certifications

●Completion of ABCs of Arrhythmia Interpretation, Morristown NJ

●BLS certified

●Proficient in: Microsoft Office- Word, excel, Access, Outlook

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