Support Agent Registration Specialist
Resume:
Jessica Harvath
Hastings, MI *****
**********@*****.***
Seeking a marketing position with an organization where demonstrated skills in marketing, administration, and sales can be used to increase profitability and promote growth.(And\or). To obtain an Office/Clerical position in which my customer service, bookkeeping, personal, clerical and general office skills will contribute to greater office efficiency and productivity, also Looking forward to working with people. Authorized to work in the US for any employer
Work Experience
Assistant Manager
Robert Half - Kalamazoo, MI
May 2020 to October 2021
• Provided assistance to clients
• Answered phones and assisted clients with changes to their account.
• Maintained up to date knowledge of customer accounts.
• Identified training possibilities in new hires and ongoing employees and implemented training processes.
• Navigating multiple computer systems.
• Provided coaching to team members.
• Responsible for running call center team.
• Supervised a team of 40+ agents.
• Handled day to day operations.
• Trained new hires.
Patient access registration specialist
R1 RCM - Kalamazoo, MI
October 2019
Pre register patients for up coming appointments
Administrative Official/Call center REP
Bay To Bay Building Concepts - Hastings, MI
May 2019
Working in a call center generating leads, setting appointments, confirming information, taking in coming calls scheduling appointments.
Tech Support Agent
Software Tech
December 2014 to May 2018
I worked from my home office taking calls, chats, emails, handling customers issues and fixing them. builder
Builder
Flex Fab - Hastings, MI
July 2012 to June 2013
built factory parts
Telemarketer
Farmers Insurance Group - Bay City, MI
May 2012 to July 2012
Cross checked numbers against the do not call list, contacted people via the phone and take surveys for insurance quotes.
Marketing
Marketing Director / telemarketer
Top Flight Financial - Hastings, MI
January 2001 to October 2002
I also won two awards for top marketing director
J & M Distributing - Hastings, MI
August 1999 to June 2002
Hastings, MI
08/1999 to 06/2002
Answered phones, and set appointments. Supervised telemarketers and prepared monthly statistics reports. Did payroll, held meetings, did surveys, referrals, customer call backs, and I also won two awards for top marketing director.
Cashier
Family Dollar - Hastings, MI
August 1999 to March 2000
Operated a cash register, greeted the public and stocked merchandise. Layaway Associate
K-Mart - Hastings, MI
May 1998 to November 1999
Supervised lay-away department. Opened and closed department. Education
Associates Degree in Criminal Justice
Kellogg Comunity College
Skills
• Customer Service
• Call Center
• CSR
• Clerical Experience
• Microsoft Outlook
• Microsoft Word
• Schedule Management
• Telemarketing
• Recruiting
• Statistics
• EMR Systems
• Management
• Payroll
• Cold calling
• Lead generation
• Business development
• Office manager experience
• Human resources
• Benefits administration
• Project management
Additional Information
Can operate various computer programs and run office machines (i.e. fax, copier, etc.) currently taking collage classes to further my education.
Contact this candidate