Ashley Rogers

APMM

Tupelo, MS *****

adqo0v@r.postjobfree.com

+1-404-***-****

Tugger and Forklift certification

Authorized to work in the US for any employer

Work Experience

Customer Service Representative/Call Center

Conduent - Tupelo, MS

January 2019 to Present

• TECHNICAL SUPPORT FOR APPLE CUSTOMERS & CONSUMERS

• TRAINED ON ALL IOS PROGRAMS

• QUALITY & CUSTOMER SERVICE ANALYST

• ASSISTED WITH TROUBLESHOOTING ALL APPLE PRODUCTS CERTIFIED TUGGER DRIVER

TOYOTA-DIVERSITY-VUTEQ

2017 to 2019

-TRAINED AND ASSISTED NEW EMPLOYEES

-HELPED CREATE LOAD/UNLOAD PATTERNS FOR NEW HIRES

-RECEIVED AND SHIPPED MERCHANDISE, INSPECTING PACKAGES FOR DAMAGES

-ENSURED ONETIME DELIVERY SCHEDULE FOR CUSTOMERS

Data Entry Clerk

WILLIAMS-SONOMA

2015 to 2017

• RESPONSIBLE FOR PROCESSING AND EXPEDITING UPDATED ORDERS TO BE SHIPPED

• ENTRY DATA CLERK

• ENSURE QUALITY INVENTORY FOR VENDORS

• PERFORMED INVENTORY PRACTICES, WHEN NEEDED, AND COMMUNICATED FINDINGS WITH SUPERVISOR

• RECOGNIZED FOR OUTSTANDING PERFORMANCE

Customer Service Representative

Asurion - Tupelo, MS

February 2012 to March 2015

• PERFORMED NECESSARY TROUBLESHOOTING SKILLS FOR DIRECT/AT&T CUSTOMERS FOR THEIR EQUIPMENT.

• ASSISTED WITH BILLING ISSUES & ESCALATIONS

• TRAINED IN TYPING 40 wpm, MICROSOFT OFFICE, MICROSOFT EXCEL, & MICROSOFT WORD.

• EXEMPLIFIED OUTSTANDING CUSTOMER SERVICE & EMPATHY FOR CUSTOMERS

• PERFORMED PROFESSIONALISM & PHONE ETIQUETTE ON MULTI LINE PHONE SYSTEM

• UPSALE & PROMOTED PREMIUM SERVICE TO EXISTING & NEW CUSTOMERS CERTIFIED NURSING ASSISTANT

WATCHFUL EYE CARE SERVICES

February 2010 to March 2015

• OUTSTANDING PERFORMANCE RECOGNITION

• Clerical

• ASSISTED WITH SCHEDULING APPOINTMENTS FOR PATIENTS

• HANDLED ALL INBOUND & OUTBOUND CALLS FOR REMINDERS APPOINTMENTS

• COLLECT PAYMENTS & CREATED INVOICE ON MICROSOFT QUICK-BOOK CERTIFIED NURSING ASSISTANT

MOUNTAINVIEW PERSONAL HOME CARE

2009 to 2011

-CONSULTED WITH PATIENTS REGARDING HEALTHCARE NEEDS

-CREATED AND PREPARED MEAL PLANS

-CONDUCTED SUPPLY INVENTORY WEEKLY

-MAINTAINED DAILY SCHEDULE OF ELDERLY DIAPER CHANGE, BATHING, AND ARTS AND CRAFTS Education

COSMETOLOGY

BEAUTY COLLEGE

June 2013

DIPLOMA

SHANNON HIGH SCHOOL

May 2001

Skills

• INVENTORY

• CERTIFIED TUGGER

• CERTIFIED TRAINER

• QUALITY CONTROL

• CASH ACCOUNTS

• Remote Access Software

• iOS

• Mac OS

• Phone Etiquette

• Multi-line Phone Systems

• Technical Support

• Network Support

• Customer service (10+ years)

Assessments

Customer focus & orientation — Familiar

March 2022

Responding to customer situations with sensitivity Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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