Desktop Support Customer Service

James D. Primeau

Tel# 810-***-**** Email: ************@*****.***

SKILLS

Customer Service

Active listening

Punctual

Motivated

Troubleshooting

Team player

Excelled written and verbal skills

Problem Solving

Manufacturing Tech

Excelled Shipping and Receiving

Operated Truck Driving

Pest Control Tech

MS Exchange

Word and Excel

Law Enforcement

Active Directory

POS and cash

Quality Assurance

Business Management

Drive mapping

Sales at The Home Depot

Driver

Inventoried Auto parts and matched stock numbers

Networking LAN

Medical health such as Blood pressure and CPR

EXPERIENCE

Midway Glass Fabcators

IT Specialist Support

Setup Training room devices such as cabling, Laptops or Desktop and TV 10/21- 1/2022

Create shared point document for 70 computers on stands need clean off such dust using hand duster

Used recycle batteries on charging for users to us

Alois / Maricopa County Treasurers Office

IT Technician

Image Dell Laptops and Desktops 6/2021 – 9/2021

Setup Desktops for users

Setup Training room devices such as cabling, Laptops or Desktop for TV

Devices not Operational diagnose and repair

Contact Dell for support /replacements’/parts such as mother boards and Hard Drives

eBry IT Services

Lead Technician Contractor

Image 250 laptops a day

Drove a Penske moving Truck with loading pc into truck and unloading pcs at Phoenix schools 5/2021 -5/2021

Added the laptops to Domain and group policies at Phoenix Schools such Hayden and Central

SA IT Services / Bank of America, Phoenix, AZ 9/2020 - 4/2021

HP DESKTOP SUPPORT SERVICES

Imaged Dell 7400 and HP 7840 Laptops with USB stick to setup the image

I excelled at setup USB firmware for imaging all pcs

I excelled with added all applications using Bart and Smtools on Laptops after imaged for users at Bank of America

CompuCom / Cigna, Phoenix, AZ 9/2016 -7/2020

DESKTOP SUPPORT SERVICES

Imaging W7and Window 10 with SCCM Server using LAN network then updating the Bios using Lenovo Laptops T460, T470, T480 and Desktops M700 and M710Q.

Asset Management in which I control out old assets such as Desktops and Laptops. Utilize an Excel for all assets being shipped then send to CompuCom Lead via email every Friday.

Setup and configure Desktops and Laptops for image for Field Technicians.

Run Monthly and Quarterly Audits at all Cigna sites from tickets from HPPAM.

Utilize Time Sheets to track are times with working tickets.

Celeron CompuCom / Tempe, AZ 3/2016 -9/2016

OSS ONSITE IT SUPPORT TECHNICAIN

Excelled using customer service; adept with working with user’s Service Now ticket troubleshooting incidents and task with successfully resolution.

Achieved with great success with user creating Service Now tickets by troubleshooting incidents and task with successfully resolution.

Installed Apps CLIN Quick and Maconomy.

Imaging W7 with SCCM Server using LAN network then updating the Bios using Lenovo Laptops T430’s T440’s

Update all patches with fixing cradles with Cisco IP phones.

Dignity Health / St. Joseph Medical Center, Phoenix, AZ 11/2014 – 3/2016

END USER DESKTOP SUPPORT II

Achieved a Dignity Health Diamond for customer service as End User Technician II.

Implemented SSO on desktops for users to use NCF badges to login into computers.

Imaged W7 for Dell Desktops and Laptops throughout St. Joseph’s Medical Center.

Built and fixed Wow mobile carts such as power inverters, power cords, AC inlet fuses and wiring.

Mac support for Desktops and I Pads.

Excelled using customer service

Achieved with great success with user creating Remedy tickets by troubleshooting incidents and task with successfully resolution.

Working with various tasks in trouble shooting. Which include fixing cabling LAN ports with no link in wired closets.

Install all applications required such as Base apps, Cerner B, All Scripts, and installed Fujitsu scanners for users.

Excelled with Remedy tickets for desktop moves and cable management thought the hospital.

Provides guidance, training, and problem-solving assistance to other team members.

Manage the Queue such as Service Manager sending Remedy tickets to all team members on site.

Virtue Mortgage / Scottsdale, AZ 4/2006 – 3/2016

COMPUTER SERVICES / NETWORKING TECHNICIAN

Provided computer maintenance within a Windows environment; Windows OS XP Pro and Windows 7. Supported Dell Servers, desktops, and laptops.

Working with Windows Server Dell 2003 and upgraded Dell Windows Server 2008 ensuring reliability and capacity.

Dell Maintained and repaired /supported desktops and laptops.

Excelled using customer service, adept with working with users successfully.

Managed Norton antivirus with updates, assisted computer software questions.

Implemented and administered a LAN share network and drive mapping.

Provided onsite back up using ghost imaging. Supported hardware and software installations, maintenance and upgrades including MS Office 2016 and MS Exchange 2016 Suite.

EDUCATION

Certificate Program

Motorcycle Mechanics Institute (MMI) Phoenix, AZ

Harley Davidson Motorcycle Technician

Certificate Program

Tech Skills Mesa, AZ

Cisco Certified Network Associate (CCENT)

Associate of the Arts

International Institute of America Mesa, AZ

Microcomputer Network Systems

President’s Lists; GPA 4.0; A+ Certified and N+ Certified by Comp Tia

Certified Program

Lansing Community College Lansing, MI

Business Management and Marketing

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