Customer Service Representative

MW

MELISSA WARDLE

*******.********@*****.*** 559-***-**** Fresno, CA 93727

Resourceful Customer service representative gifted in connecting with business customers to meet account needs, drive growth and build retention. Knowledgeable about all products and skilled at meeting and exceeding sales targets. Service- oriented and quality-focused with demonstrated success over 15 years of retail and customer service experience. Sales

Relationship building

Critical thinking

Collaboration

Organization

Time management

Management interaction

Retail sales customer service

Product organization

Multi-line telephone skills

Data entry

Basic math

Training & Development

Nothing Bundt Cakes Clovis, CA

Guest Service Representative

09/2021 - Current

Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.

Handled payment processing and provided customers with receipts and proper bills and change.

Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement. Delivered key administrative support to coworkers, taking on additional tasks during peak times.

Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.

Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

Palm Beach tans Fresno, CA

Tanning Specialist

03/2018 - 02/2020

Greeted clients, showed to tanning facilities and educated on usage. Stayed up-to-date on latest tanning trends and recommended updates to facilities and treatment plans.

Used cash registers to handle cash and credit card transactions, money and receipts.

Maintained knowledge of current sales, promotions and policies and answered customer questions.

Opened and closed salon, hung up promotional signs and scheduled equipment maintenance.

Promoted and sold eyewear and swimwear products.

Cleaned and sanitized tanning beds and rooms.

Maintained detailed records of client feedback and treatment plans to present personalized care.

Summary

Skills

Experience

Updated computer databases with client and inventory data. CVS Pharmacy Clovis, CA

Pharmacy Technician

10/2014 - 04/2016

Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Interpreted and processed medication orders under supervision of pharmacist.

Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.

Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system. Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.

Maintained clean and organized pharmacy shelving and work areas. Verified patients' identities at pickup to prevent sale of wrong medications. Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts. Efficiently processed cash register transactions for new and refilled prescription orders.

Worked with insurance companies to process claims, resolve problems and obtain payments.

Established and updated patient profiles, medications and insurance details.

Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests. Adhered to infection control policies and procedures to prevent spread of disease.

Zarcone Salon Clovis, CA

Salon Receptionist

03/2011 - 05/2013

Booked appointments to allow sufficient time for requested services. Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.

Greeted guests and members upon arrival to create positive first impressions.

Eliminated financial discrepancies by accurately collecting customer fees, managing refunds and providing accurate sales documentation. Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.

Offered guests complimentary beverages and reading materials while waiting for scheduled appointments.

Inputted client information into booking system accurately and completely to chart sales metrics.

Advised customers of seasonal promotions to create rapport and improve sales.

Guided customers through facility tours explaining spa resources and amenities.

Greeted customers, answered general questions and directed to appropriate locations.

Maintained professional tone at all times, including during peak rush hours.

Handled multi-line phone system and directed calls and messages for staff of 10 or more.

Satisfied client special requests to enhance patron experience. UEI College - Fresno Fresno, CA

Pharmacy Technician License in Pharmacy Technology 07/2014

3.5 GPA

Brand and generic medications names,uses,sie effects and general knowledge How the body works

Learned Hipaa and all rules and regulations

Manchester Beauty College Fresno, CA

Cosmetology License in Cosmetology

09/2003

Completed coursework in hair, skin and nails

Education and Training

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