Customer Service Active Directory

Malcolm Brown

***** **** ** ****** *******, MD **904 • ****************@*****.*** • 301-***-****

Summary

Dependable IT professional comfortable in both customer service and hands-on roles with experience in task- oriented professions. Does well under pressure and consistently seeks out chances to grow and learn new information, particularly within the realm of Information Technology. Skills

Education

MyComputerCareer Live Online

Information Technology System Administrator

04/2021

High School Diploma: Woodrow Wilson High School 06/2014 Washington, DC

Experience

Pro-Mover 08/2019 08/2019

• Complex problem solving

• Codes compliance

• Understanding schematics

• Power and hand tool use

• Building maintenance

• Able to lift 70 pounds

• Materials handling and transport

• Hand and power tools

• Maintenance and repair

• Carpet Cleaning

• Carpet Installing

• Drapery Installing/ Sewing

• Strong work ethic

• Construction health and safety

• Computer literate

• Detail-oriented

• OSHA Certified

• Exceptional problem solver

• Team player

• OSHA requirements

• Standard power tool knowledge

• Safety awareness

• Diagnostics and troubleshooting

• Safety protocols

• Calibration tools

• Electrical diagnostics

• Strategic planning

• Conflict resolution

• Documentation/ Documentation and

Reporting

• Customer demographics understanding

• Consumer trend analysis

• Sales strategy familiarity

• Marketing strategy

• Affiliate marketing

• Customer service-oriented

• Innovative

• Deadline-driven

• Problem-solving

• Focused and driven

• Excellent written and verbal communicator

• New customer acquisition

• Special events planning

• Microsoft/Google Office Suite

• Multi-factor Authentication

• HP /Dell/Lenovo

• Active Directory

• Linux

• LAN/WAN

• MS Office Suite

• Virtual Machines

Bellhop- on call moving Washington, DC

• Strategically organized at minimum 15 various sized items for loading and unloading

• Customer Service

• Commuted between 5-25 daily

• Attended all safety training offered by the employer to improve overall knowledge of safety measures and recognize areas requiring improvement.

• Communicated with team members to coordinate efficient, safe work.

• Loaded and unloaded vehicles with supplies needed on job sites. Contractor 11/2019 08/2020

Blue Crew Washington, DC

• Use operating vehicles to maneuver items around warehouse

• Analyze postproduction supplies

• Accept 4 deliveries and stock shelves in warehouse

• Assisted with analysis of suppliers

• Inventory management

• Supplied tools and equipment to workers.

• Attended all safety training offered by the employer to improve overall knowledge of safety measures and recognize areas requiring improvement.

• Communicated with team members to coordinate efficient, safe work.

• Loaded and unloaded vehicles with supplies needed on job sites.

• Drapery Installing and Sewing with Machine and by hand Laborer 08/2018 04/2020

Fort Myers Construction Washington, DC

• Measured, cut and laid out materials based on individual job requirements.

• Signaled equipment operators to facilitate alignment, movement, and adjustment of machinery, equipment, and materials.

• Used picks and shovels to dig, spread and level dirt and gravel.

• Trained in how to complete skilled job tasks such as Bridge Maintenance and Asphalt.

• Used organizational skills to meet productivity requirements.

• Supplied tools and equipment to workers.

• Attended all safety training offered by the employer to improve overall knowledge of safety measures and recognize areas requiring improvement.

• Communicated with team members to coordinate efficient, safe work and meet job schedules.

• Loaded and unloaded vehicles with supplies needed on job sites and kept accurate daily counts of all materials used.

Apprentice Electrician 05/2019 Current

Local 26 IBEW-NECA Joint Trust Funds Lanham, MD

• Adhered to company standards and OSHA regulations for worksite safety.

• Collaborated with more knowledgeable professionals to grow an understanding of principles and construction standards.

• Listened to directives of senior electrical professionals to complete efficient tasks.

• Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.

• Collaborated with more knowledgeable professionals to grow an understanding of principles and construction standards.

• Completed semi-skilled and skilled workers under the supervision of fully qualified supervisors.

• Inspected existing wiring to identify problems such as short circuits.

• Maintained organization, cleanliness and safety in all work areas.

• Set up equipment and configured settings for optimal performance.

• Demonstrated a strong foundation of safety knowledge and implemented industry best practices.

• Kept work areas clean, neat and free of hazards.

• Measured and prepared supplies for electrical tasks.

• Put in new electrical components, fixtures, and motors.

• Resolved issues with existing systems and replaced malfunctioning parts. Event Manager 01/2020 01/2020

Ultimate Marketing Group Alexandria, VA

• Measured and reported on marketing campaign performance, gained insights and compared results against goals to identify strengths and weaknesses.

• Conferred with advertising managers to develop and implement marketing plans.

• Conducted research and development on existing and emerging products to highlight benefits and attract retention.

• Strategized approaches to meet objectives and capitalize on emerging opportunities. Door Sales Representative 12/2018 01/2019

Global Elite Group Alexandria, VA

• Assessed customer needs through detailed questioning and presented products to fill those requirements.

• Recommended merchandise to customers based on needs and preferences.

• Communicated with customers about Power Home Improvement offerings, including policies, restrictions and refund policies.

• Educated customers on product and service offerings.

• Collaborated with team to develop effective, winning sales strategies.

• Built territory-specific sales plans by reviewing competitor activities and lead spending trends. Apprentice 08/2018 12/2018

Free Minds Book Club & Writing Workshop Washington, NE

• Selected to participate in an ongoing Job Readiness & Personal Skill Building Apprenticeship Program

• Provide program assistance for a literacy non-profit, and attend community outreach events.

• Participate in workshops focused on resume and cover letter writing; budgeting and finance; public speaking; mock interviews and role-playing; interview skills; parenting and family planning; computer skills; college preparation; health and fitness and advocacy

• Engaged in thought-provoking dialogue focused on personal enhancement Maintenance Technician 06/2010 12/2014

Sage Enterprises Washington, DC

• Operated hand and power tools to complete repairs.

• Kept a clean and orderly workstation to eliminate accidents

• Maintained facility grounds by removing litter, mowing, trimming and treating grass areas.

• Performed custodial duties to maintain facility interior by shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures.

• Carpet Cleaning and Installing

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