CHANTAL KLOSNER

** ******* ****, ******** ** ****7 – Cell 570-***-**** – adqnt4@r.postjobfree.com

PROFESSIONAL PROFILE

Experienced and detail-oriented administrative professional with over 20 years- experience in a fast- paced environment. Proven ability to perform a broad range of functions quickly and accurately, able to work independently or as part of a team. Skilled at multitasking with strong organizational and communication skills; ability to prioritize commitments in order to meet strict deadlines. Collaborated with co-workers and management to ensure smooth work flow and efficient organization operations. Accountable for all operations of busy office including; filing; answering phones, paying bills and data entry. Recognized for dedication, work ethic and going the extra mile in order to get the job done. I have a very pleasant and fun attitude.

Selected Achievements

• Streamlined procedures to ensure timely ● Broad range of industry-related productions of all reports. Experience, i.e. healthcare, real estate and banking.

• Spreadsheet creation, data entry and data ● Filing and data archiving. collections.

● Medical and Insurance billing experience

• Ability to easily learn and adapt to

computer software systems and

applications; over 15 years-experience ● Maintain accurate customer billing with Microsoft products including Word information and prepare invoices for in and Excel. an efficient and timely manner.

such as processing correspondence and

• Address customer concerns, researching records.

and resolving problems to ensure service

satisfaction.

PROFESSIONAL SUMMARY

The Northumberland National Bank 2015-Present

Administrative Assistant

• Responsible for performing a variety of high-priority, time-critical, confidential activities for the organization.

• Working knowledge of assets management and administrative procedures.

• Cash management: review cash balances to avoid overdrafts, review documents to determine if transfers can be made between portfolios and if there is a co-trustee, contact assigned trust officers to raise cash/wires/ ACH’s resolve account discrepancies

• Assisted in all areas of administrative work including data entry, spreadsheet creation, receptionist duties, bill paying, file organization. Handle distributions, complete account maintenance and reviews of accounts, and whatever task was asked of me by my supervisor.

• Balancing at the end of the day.

• Consistently praised by management for the timeliness of reports, exemplary customer service delivery, pleasant and friendly attitude and a team-player attitude.

• Scanning and consolidated sensitive Trust files.

• Worked closely with Trust Officers and Trust Operations Manager.

• Prepared and mailed Trust documents to our trust clients in a timely manner. Appraisal and Marketing 2011-2015

Administrative Assistant

• Completed appraisal reports and mailed out in a timely manner.

• Assisted in Agricultural, Commercial and Residential appraisals.

• Gathered all pertinent information that was required to complete our appraisal reports. Including tax cards, tax maps, deeds, flood data, soil maps and census information.

• Assisted in all administrative work including data entry, filing and answering phones. First National Trust Company, Selinsgrove, PA

Administrative Assistant II 2003-2011

• Established strong record in developing best practices for administrative support; proactively provided support looking beyond the immediate need to maximize effectiveness.

• Responsible for performing a variety of high-priority, time-critical, confidential activities for the company. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

• Assisted in all areas of administrative work including data entry, spreadsheet creation, receptionist duties, file organization and whatever task was asked of me by my supervisor.

• Scheduled appointments and meetings for supported staff; tracked office supply inventory and ordered additional supplies as needed.

• Implemented effective follow-up system to ensure all projects and tasks remain on schedule and within budget.

CPO2 Inc./Rotech Medical, Mifflinburg, PA 2000-2003 Rehab/Respiratory Customer Service

• Performed general office duties that included: filing, answering phones, data entry and charting customer’s confidential information.

• Prescreened insurance qualifications/verify insurance coverage; obtained pre- certifications/prior authorizations as required, and ordered and tracked DME/Rehab equipment.

• Performed ICD-9 Coding and typed certificate of medical necessity. Accounts Payable/Purchasing Clerk 1998-2000

• Oversaw inventory and office supply purchases for approximately 20 stores.

• Resolved months of backlogged work, restored order and organization to processes/ records in disarray; researched and solved billing problems; and corrected invoices and journal entry errors that had previously been missed.

• Handled the processing, distribution, accuracy verification and maintenance of invoices, interfacing extensively with a nationwide network of vendors and supplies. EDUCATION

Associates Degree, Business Administration, St-Lawrence College, Ontario, Canada, (1991)

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