Entry Specialist Collections Clerk
Resume:
Tammi Towns
Carson, CA *****
**********@*****.***
Work Experience
Lead Customer Service Agent
LAX G2 Secure Staff
October 2019 to Present
Greet passengers, clients and airline personnel in a courteous and professional manner. Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents.Provide general information to passengers, give directions and flight information. Customer Service Agent
Air Canada LAX
April 2019 to October 2019
Check in passengers at ticket counter, verifying passport and documents to travel, also Boarding passengers at gate to board aircraft, assisting customers to check in at Kiosk machine, various assistance, lifting luggage up to 70lbs, assisting customers for special needs. Eligibility Coordinator
Scan Health Plan - Long Beach, CA
September 2018 to December 2018
Processed member applications by reviewing data, assigning codes to data, verifying eligibility for Enrollment using State and Federal websites. Complete requests in a timely manner, assure accurate Data entered to run reports, collect and analyze data for updates. Customer Service Rep/Sales Associate
PCH Audio/Onlinecarstereo.com - Carson, CA
March 2017 to September 2018
Take customer orders over the phone for purchases of merchandise by company, take payments, issue credit/refunds when items are sent back that are defective. Kept Excel spreadsheets of all correspondence and invoices, ship items UPS, FEDEX and expedited shipping. Assure all customers are accommodated for and satisfied.
Collections Clerk
Centinela Hospital/Primehealthcare Business Office - Inglewood, CA December 2016 to March 2017
Collect payments on past due bills, organize reports according to delinquency, follow up with Insurances on past due balances to provide additional documents or submit an appeal to get claim processed for patient, also assist patients as needed.
Data Entry Specialist
Kaiser Permanente - Downey, CA
April 2016 to November 2016
Entered patient information, maintained multiple synchronized data bases in accurate and timely manner. Ensure all NSF adjustments, debit and refunds are reflected timely and accurate posting to the member accounts, resolve billing and payment issues, maintained speed of 5000 strokes in 10key billed with Icd-10.
Front Desk Clerk
Reposses Auto - Hawthorne, CA
February 2015 to February 2016
Greeted Customers at reception desk, Managed a high volume of inbound and outbound customer calls, generated and provided memos for company meetings to all employees, updated customer account information after purchase of car and insurance.
Customer Service Rep/Medical Biller
American Medical Response - Torrance, CA
March 2003 to July 2014
Greeted at front desk, verified patient eligibility, checked to see what Insurance patient has for providers and practitioners, Billed Medicare, Medical and 3rd party billing, effectively managed a high call volume, researched and resolved issues in order to get claims paid. Billed with Icd-9, Cpt and HCPC codes. Education
High school diploma
Skills
• 5000 strokes in 10key
Multi-phone-line operation
Type 60 wpm
Skilled in Call Center, Admitting and Front Desk
Microsoft Word
Excel and 10 key
• Microsoft Word
• Microsoft Excel
• Receptionist
• fast learner
• Microsoft Office
• ICD-9
• CPT Coding
• Medical Billing
• ICD-10
• Behavioral health
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