Customer Service Representative
Resume:
Laleshiska Echevarria
Saint Petersburg, FL *****
********************@*****.***
Authorized to work in the US for any employer Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Authorized to work in the US for any employer
Work Experience
Team Leader/Supervisor
ALDI - Palmetto, FL
January 2021 to March 2022
• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Partnered with managers to identify and capitalize on sales trends and brand initiatives.
• Initiated timely responses to emails, voicemails, and written correspondence.
• Assisted with new hire processing and existing training programs.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Molded team and embraced change to adapt within a dynamic market.
• Adhered to rigorous standards for customer service, merchandising, and operational safety.
• Positioned as the go-to person for up to 5 staff members, troubleshooting complex administrative and training issues promptly.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Planned, managed, and directed daily board operations.
• Oversaw automated tracking and documentation of data, client correspondence, and office operations.
• Advised regarding delays and special circumstances.
• Maintained clean area to promote a positive, professional environment for clients.
• Supervises that store personnel comply with the company’s customer satisfaction guidelines, demonstrates appropriate interactions with customers and co-workers, and maintains store cleanliness standards at all times.
UPS Driver
UPS - Ruskin, FL
November 2020 to January 2021
• Prepare and collect parcels for incoming orders and load products weighing up to 200Lbs into the vehicle using assistive equipment when necessary
• Handle organize, and secure packages with the utmost care
• Accomplish a 100% on-time delivery rate within strict time constraints
• Verify each delivery against shipping instructions before delivering to customers
• Obey traffic laws and follow established traffic and transportation procedures
• Operate handheld scanner on all outgoing and then delivered packages
• Demonstrate exceptional customer service using fine-tuned interpersonal skills to appropriately represent the company
• Pre-check and maintain the vehicle to ensure that it will remain in ideal condition to complete the deliveries.
• Prevented damage to packages and products by correctly securing loads.
• Arranged packages on the truck to achieve the best use of storage space and to minimize damage. MANAGER MCDONALDS
CASPER COMPANY - Ruskin, FL
November 2016 to November 2020
• Operated the drive-thru window and sales register quickly and efficiently
• Pleasantly and courteously interacted with customers
• Followed food safety procedures when handling and preparing food
• Reported to each shift on time and ready to work
• Ensures quality service provision via consistent supervision of team members
• Oversee activities in the kitchen to ensure top quality foods are prepared
• Schedule, train, and hire personnel for foodservice
• Oversee complete cleanliness and tidiness of the outlet
• Listen to customers in the event they have one complaint or other regarding the quality of service delivery
• Resolve quickly any complaint or issue related to food quality
• Ensure there is adequate stock of supplies and also consistently maintain inventory
• Manage cash registers professionally
• Welcome customers and also provide them with the menu
• Carry every member of staff along and get such delivered as requested
• Prepare foods specially requested by customers
• Make information available to customers regarding new items and up-sells.
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
Verizon Wireless Customer Service Representative
Verizon - Brandon, FL
March 2019 to March 2020
• Manage large amounts of inbound and outbound calls for Verizon in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Maintain records in the call center database
• Consistently meets sales goals
• Upselling techniques
• Proficient in Microsoft office
• Fluent in Spanish
• Proficient cash handling
• Attended multiple sales and leadership, training classes.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers. Education
High school diploma or GED in Business
Lennard High School - Ruskin, FL
August 2013 to March 2017
Skills
• Food Preparation
• Food Service
• Retail Sales
• Telemarketing
• Food Safety
• Food Handling
• Safety Management
• Food Safety Experience
• Leadership Experience
• Communication
• Upselling
• Kitchen Experience
• Cleaning Experience
• Negotiation
• Business Development
• Cold Calling
• Delivery Driver Experience
• Driving
• Outside Sales
• Presentation Skills
• Account Management
• Cash Handling
• Vehicle Maintenance
• Automotive Repair
• Inside Sales
• Sales Management
• Administrative Experience
• Management
• Salesforce
Languages
• Spanish - Fluent
• English - Expert
Certifications and Licenses
Food Safety
February 2020 to February 2025
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