Records Specialist Administrative Assistant
Resume:
Tiffeney Johnson
*** ******* ** • Valrico, FL, **594
580-***-**** •***************@*****.***
PERSONAL AND PROFESSIONAL STRENGTHS
Professional Administrative Assistant seeking a challenging and rewarding position offering organizational growth.
SKILLS PROFILE
Management Skills
Team Player
Customer Service Oriented
Strong Leadership Skills
Flexible
Excellent Communication Skills
WORK EXPERIENCE
Records Specialist III (Feb 17, 2020- Present)
Issue marriage license and marry people
Record Official Records documents; deeds, mortgages, notice of commencement etc.
Utilize OnBase
Utilize My Florida
Utilize Outlook
Utilize copier, printer, dymo label writer and scanner
Utilize Qflow
Records Specialist II/Office Assistant III (2015-Present)
Hillsborough County Clerk
Utilize Oncore to enter and receive records, such as deeds, court papers, marriage license, power of attorney, etc.
Review the quality and correctness of the scanned documents
Enter recorded document information into the computer index which includes making sure the legal description, party names, doc type and identification codes are imported correctly
Redact confidential information
Cross trained to do returns and importing plats and also exports images to FTP site for Property Insight, MSI and Property Appraiser
Train new employees
Write Indexing Procedures
In training to respond to customer emails
Dispatcher
Bob Chambers Heat and Air (2014 – 2015) Lawton, OK
Scheduled and dispatched workers, work crews, and service vehicles to approved locations, according to customer requests, specifications, and needs, using the internet and telephones.
Monitored personnel equipment locations and maintained record of the whereabouts of the employees.
Received and prepared completed work orders.
Ordered supplies and equipment for distribution to personnel.
Collected payments and deposited money into the bank.
Resolved complaints from customers/co-workers.
Head Cashier
Braums (2013 - 2014) Lawton, OK
Supervised others and provided on-the-job training.
Greeted customers entering the establishments and answered customer questions, and provided information on procedures and policies.
Assisted customers by providing information and resolved their complaints.
Maintained clean and orderly checkout areas and completed other general cleaning duties.
Stocked shelves, priced inventory, arranged specials and marked down items.
Counted money at the beginning of shifts to ensure that amounts were correct.
Received payment by cash, checks, credit cards, vouchers, and automatic debits.
Receptionist
Bob Chambers Heat and Air (2013 - 2013) Lawton, OK
Operated telephone switchboard to answer, screen, and forwardedcalls, provided information, took messages, and scheduled appointments.
Collected and prepared mail/messages.
Scheduled appointments and updated appointment calendars.
Analyzed data to determine answers to questions from; co-workers, customers and members of the public.
Kept current record of staff members' whereabouts and availability.
Enrolled individuals to participate in programs and notified them of their acceptance.
Third Party Verifier
Data Exchange (2010 - 2013) Tulsa, OK
Read from scripts that described products and services; in order to persuade potential customers to purchase a product or service.
Explained products, services and prices
Answered questions from customers.
Obtained and transmitted customer information such as name, address, and payment method.
Enter orders into computers.
Answered telephone calls from potential customers who have been solicited through advertisements.
Conducted client and market surveys in order to obtain information about potential customers.
EDUCATION
Florida Ready to Work (2015) Brandon, FL
Gold Credential
Great Plains Technology Center (2014) Lawton, OK
Administrative Assistant Fundamentals Certification
Administrative Assistant Applications Certification
Thunderbird Youth Academy (2001) Pryor, OK
High School Diploma
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