Physician Assistant Clerical
Resume:
Sharon Foster
Port Jervis, NY 12771
*************@*****.***
EXECUTIVE /ADMINISTRATIVE ASSISTANT
Versatile professional adept at managing multiple projects, providing exceptional customer support, and streamlining office operations for major productivity gains. Expert in building client/vendor relationships, databases, and optimizing billing processes. Committed to strengthening interdepartmental/external departmental collaboration, and promoting high documentation standards. PROFESSIONAL EXPERIENCE
HRA - FairFares/Cash Assistance 2020
Community Coordinator
Supervised 3 Staff Members
1 Clerical Assistant
2 Community Assistants
High volume of client processing - remote - Cash Assistance Key Accomplishments
- maintained control of subordinates activities by observation, reviewing reports, holding conferences, and comparing work completed.
- provided technical assistance/training to staff in implementation of community development programs by analyzing management problems, interpreting policies and procedures to enhance the work performance of staff.
- rated/evaluated job performance of community service staff by observation, record keeping, use of appropriate forms to document employee's level of competence.
HRA – Fair Fares 2018
Clerical Assistant
High volume of client processing
Key Accomplishments
● Processed approximately 150 clients per day
● Ensured records and documentation are accurate for enrollment purposes
● Diffuse difficult situations as they arise
● Kept accurate logs including names and purpose of visit
● Utilized exemplary customer service, communication and problem solving
● Liaised between clients and Enrollment Specialist
● Collaborated daily with Director to make sure records matched Columbia University – Morningside, NY
Enrollment Operations Assistant 2017
High volume admissions processing over 2000 applications Offered high volume of support to the Admissions team. Facilitated depletion of backlog of application processing. Key Accomplishments:
● Assisted in managing the inflow of a high quantity of applications with a diverse range of application criteria using multiple application management system tools to ensure efficiency and accuracy at all points along the application timeline primarily for our MS Degree, Post-baccalaureate Studies and Pre-Graduate Certificate Program populations.
● Assisted with overseeing the various application management systems and the interaction between them, being sure to alert appropriate staff members of potential issues as well as opportunities for improvement.
● Ensure that applications move through workflow properly in the Electronic Document Management (EDM) System (currently OnBase).
Mercy College Dobbs Ferry, NY
Executive/Administrative Assistant 2005 – 2016
Offered dedicated support to Program Director, Faculty, Guest Lecturers, Adjunct lecturers, and Staff, conducted research, crafted presentation materials, and collaborated with multiple departments in improving overall quality and efficiency of the Physician Assistant Program. Communicated regularly with applicants, vendors, and contractors, scheduling meetings and addressing concerns. Updated Enrollment database and MS Outlook contacts. Processed state/professional registrations. Championed top-tier documentation standards, and developed entry fee proposals, faculty/guest lecturers/adjunct lecturers and staff contracts, and other essentials within aggressive timeframes. Prepared expense reports, conducted reconciliations, and resolved discrepancies. Excelled within a demanding environment, successfully balancing staff and students’ needs, and utilizing technical skills spanning Microsoft Office Suite, FLAC, EPAF, Banner, and Argos.
Key Accomplishments:
Supported Program Director in maintaining schedule, proofreading documentation, and executing special projects
Overhauled major aspects of the Physician Assistant Program such as implementing a user-friendly enrollment system, ensuring proper advice, counseling and registration for incoming students. Initiatives greatly increased enrollment rates.
Bolstered efficiency through organizing records and maintained extensive applicants databases
Fostered Physician Assistant Program’s success through marketing, assisting in developing standards for course materials, and implementing specialized filing systems for accreditation purposes.
Successful assisted in the graduation of 15 classes of Physician Assistant Students averaging 60 students per class
Expedited project completion through crafting templates and tailored documents using Microsoft Office Suite.
Supported Program Director in maintaining schedule, proofreading documentation, and executing special projects
Increased efficiency through producing office standard documents for invoices, contracts, company letterhead, and business cards.
Offered dedicated service to applicants/vendors, and continually identified new opportunities.
Recognized for financial acumen, successfully managing AP/AR, invoicing, and vendor accounts, conducting due diligence and reconciliations, student recommendations and creating targeted enrollment reports
Praised for in-depth industry knowledge, outstanding communication skills, database management expertise, multi-tasking abilities and timely issue resolution.
EDUCATION
MAY 2014
MS: Human Resource Management
Mercy College, Dobbs Ferry, NY 10522
MAY 2008
Bachelor of Arts: Organizational Management
Mercy College, 555 Broadway, Dobbs Ferry, NY 10522 Minor in Psychology
PROFESSIONAL AFFILIATION
Delta Mu Delta (Honors student)
NYC Civil Service Exams
Clerical Assistant
Administrative Staff Analyst
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