Front Desk Customer Service

KAYLA MITCHELL

**** * ***** ** *** ***, Arlington, Virginia, 22206, US • 330-***-**** • **********@*****.*** Dynamic

Gifted

Ambitious

Reliable

Front desk management and call routing are two areas where I excel. High School - 2015

East High School - Youngstown, OH

Telecommunicator - October, 2015 to November, 2016 InfoCision Management Corporation - Youngstown, OH Customer service rep/ claims handler - December, 2016 to January, 2018 Safelite Solutions - Columbus, OH

Looked into legal issues surrounding insurance claims. Data Collector - February, 2018 to April, 2019

Venture Data - Kent, OH

Customer Retention Specialist - May, 2019 to December, 2019 VXI Global Solutions - Youngstown, OH

Provided product and service information to customers. Customer Service Representative - January, 2020 to March, 2020 InfoCision Management Corporation - Youngstown, OH Barista - February, 2021 to July, 2021

Starbucks - Arlington, VA

Developed the ability to remember customer names and address them by name. Continued to broaden my understanding of coffee styles and varieties. Warehouse Worker - September, 2021 to Present

Amazon Logistics - Springfield, VA

Kept warehouse stations and equipment in good working order in accordance with OSHA requirements. Carefully organized boxes and balanced weight on product pallets for optimal storage and shipment. Updated daily logs with regular shift activities as well as details about special incidents. Professional Summary

Skills

Education

Work History

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