Customer Service Public Area

RAHUL RAJ

Phone:+***

Cell: *********

E-Mail: ************@*****.***

Summary

HOUSEKEEPING PROFESSIONAL Relationship Management ~ Customer Servicing ~ Coordination & Liaison Seeking assignments in the areas of Housekeeping in Service / Hospitality Sector to obtain a responsible and challenging position in a progressive organization PROFILE SUMMARY Dynamic and ambitious professional combining creative talent with high caliber in Housekeeping, Hospitality Management, Relationship Management and Coordination. Presently serving at kfoury metals c.o.s.a.l.at Lebanon as the post of H K Supervisor till now. Gained extensive experience of working ethics and standards of World Class Hotels and ensured International level standards for cleanliness and housekeeping. Possess clear vision for success with flair to establish goals, segment markets and engage with internal and external customers. Personable and outgoing, comfortable communicating with people from diverse backgrounds, occupations and cultures. Multilingual with knowledge of English, Malayalam & Tamil. Proactive professional with excellent analytical faculties, securing customer loyalty, good comprehensive and presentation skills. Analytical self-starter with excellent problem solving skills and a strong orientation in ensuring customer service and thrive on challenges and quickly adapt to new environments and responsibilities. Diligent and resourceful professional who consistently streamlines operations by utilizing and implementing processes that exceeds client's needs. Possess cogent written and verbal communication skills. FUNCTIONAL STRENGTHS Housekeeping: Proficient in handling the housekeeping activities including cleanliness of the public area and floors, laundry and linen rooms. Customer Servicing: Efficient in handling customer complaints and queries and ensure excellent customer servicing. Relationship Building: Involved in building long lasting relations with the Customers thereby ensuring customer delight. Manpower and Resource organization: proficient in planning and organizing manpower and resources for the success of day to day operations and for the whole year. Guest / Public Relations: interact with guests on a regular basis to understand and implement their requirements. Coordination / Liaison: coordinate and liaise with different aspects of housekeeping department to ensure proper communication and maintain quality services offered. Implementing new creative ideas: Generate new creative ideas and implement them in various aspects of housekeeping operations.

Experience

Started the career with Hotel Riviera suites in Cochin at 2005,presently serving in Hotel Kamat yatriniwas since 01/07/2007 to till now.

Responsibilities: Responsible for cleanliness and hygiene standards of over hotel and surroundings.

Daily inspection of public areas guest rooms.

Formulating effective Standard Operating Procedures in the department and making duty roasters.

Ensuring issuance of orders to housemen, window washers, upholstery and furniture yard employees and cleaners.

Briefing responsibilities to Room Attendants, public asea staff & gardener.

Checking quality of cleaning in guest rooms with particular attention to suites.

Checking incoming order of supplies.

Daily review of the reports of staffs and Houseman & gardeners.

Keeping accounts and lists of supplies on a monthly basis and accordingly placing orders.

Synchronizing with the internal departments for all operational needs of housekeeping department.

Coordinating the preventive maintenance schedules of rooms with the Main.

Education

2004,

Diploma Hotel Management Management Studies

,

IT PROFICIENCY

M s office,Proficient in using Computer & Internet

Additional Information

PERSONAL DOSSIER

Address: kollenparambil house Kallissery p, Chengannur

Date of Birth: 03/11/1984

Passport Details: No. F 6524760 Exp 27/02/2016

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