CHEIKH SARRY

adqnpp@r.postjobfree.com • 347-***-**** • Flint, MI

EDUCATION

Eastern Michigan University: Ypsilanti, MI - Bachelor of General Studies August 2022 Concentration: Business Administration GPA: 4.0/4.0 Dean’s List Fall 2021 Awards: Phi Theta Kappa Honor Society (2021), Eastern Michigan Frontliner Scholarship (2021), EMU TRIO SSS (2021-2022) Relevant Course Work: Financial Accounting, Managerial Accounting, Macroeconomics, Microeconomics, Business Statistics, Principles of Finance and, Principles of Marketing

WORK EXPERIENCES

Lawrence University: Appleton, WI French Teacher Assistant September 2008- June 2009

• Independently taught, supervised French classes of 20-25 students, and graded student’s assignments upon professors’ requests.

• Gave presentations on Senegalese history, culture, politics, and education for prospective study abroad students in Senegal.

• Led French study sessions and assisted in improving student’s conversational communication skills 3-4 times a week. Junior High School: Sangalkam Subdivision English Teacher October 2007- January 2008

• Created lesson plans and taught English lessons for 30 students on a weekly basis and increased overall proficiency score by 56%.

• Administered student study sessions and corrected student’s course work daily to maximize their understanding of the material.

• Utilized a variety of teaching methods including lectures, media, group discussions, and role-playing. Premium Contact Center International: Dakar Commercial Adviser Intern March 2007 - June 2007

• Identified customer needs and offered information about services, directing them to suitable resources, and reported clients' feedback, interest, and modification requests for specific products.

• Expressed compassion and empathy with strategic problem resolution, which decreased unsatisfactory client experience by 37%.

• Managed complex calls using problem solving skills, and coordinated with clients to promptly resolve discrepancies, increasing consumer satisfaction by 25%.

City Hall: Rufisque, Dakar Field researcher April 2007- June 2007

• Conducted data collection from small enterprises in the city, resulting in a 75% increase in the database of vocational centers.

• Assessed and reported business owner’s concerns including taxes and administrative procedures at the city hall.

• Interviewed trainees in vocational and technical training schools and surveyed their expectations to enhance working conditions. LEADERSHIP EXPERIENCES

Association of Students of the Sangalkam Subdivision General Secretary January 2006- September 2008

• Conducted meetings with student leaders from 16 component villages to discuss accomplishments and prospective objectives, resulting in 85% adherence of subdivision students.

• Collaborated with subdivision officials to collect college student data for scholarship eligibility, held summer integration days attended by over 400 middle, high school, and college students to address solutions to local academic challenges.

• Translated official English documents to French for the Sangalkam subdivision President, speeding correspondence with Canadian partners. The Association of Students of Gorom2 Summer Course Supervisor April 2005- August 2008

• Partnered with local student organizations and initiated unique fundraising events to provide school supplies to all low-income children and endow our libraries with 85% of the volumes needed for middle and high school programs of study.

• Mentored students in groups and individually to reinforce learning concepts to help complete assignments and improve performance resulting a 70% decrease in school dropout.

• Dispensed educational materials, gave presentation on the books for middle and high school curriculums, designed lesson plans, and homework that averaged 82% completion rate.

The Baobab Center: Dakar Lead coordinator May 2008- July 2008

• Granted a hospitable and inviting atmosphere and coordinated trips for international students around Dakar and other major cities.

• Facilitated students’ integration into the community by supervising their Wolof language acquisition, which helped them pass their classes. SKILLS

• Computer skills (Microsoft Office, word, google docs, social media, email) • Fluent in English, French, Wolof, Spanish (basic), German

(Basic) • Point-of-sale system, cash handling, sales, complaint resolution ADDITIONAL EXPERIENCE August 2009- September 2020

Dedicated and passionate with nine years of experience in customer service and resolving challenging consumer inquiries. Used computer technology to effectively answer and direct an average of 50 calls daily. Stayed current of the company's offers to assist diverse clientele and recommended alternative products. Efficiently collaborated with management and colleagues regarding specific consumer inquiries, while in charge of a cash register with daily transactions up to $4000, frequently, checked on guests, anticipated, and addressed their service needs to ensure excellent consumer satisfaction.