Customer Service Solar

Bernard P. Iandoli

Skills-

•MS Office

•Cold calling

•Take 100 plus calls

•Customer service

Education

•Norwich University B.S. Business Management/Psychology-Sociology

•Becker College B.S. Legal Studies/Paralegal Certificate

•Licensed Insurance Producer for Home & Auto Health Benefits and Cobra Administrator/Level 1 Certificate

Experiences

KIESSLING TRANSIT Service

Vehicle operator

August 2018 - March 2021

•Provided superior level of customer service in the operation of handicapped bus transportation service.

•Safely provided expert transpotation, on-time

•Route driver with over three years of experience transporting customers safely and in a timely fashion.

•Dealing With Handicap Customers

NRG Home Solar

Lead Generation/Pre-Sales

May 2015 – July 2017

•Would approach’s customer in store and gage their interest in going Solar for their homes

•See if Customer home would qualify for Solar by checking Satellite Imagery

•Educate the customer on NRG Home Solar Products

•Set up Appointment's in potential customer home for Outside Sale Person to close the deal

Blue Cod Technologies

Customer Service Representative

October 2014 – 2015

•Understand the P&C insurance processes from insured and client perspective

•Follow underwriting guidelines provided for assigned client company, maintain client guidelines with updates

•Follow general processing procedures

•Process high volumes of calls and frequent procedural changes with accuracy rate of 98% or better against Service Level Agreement deadlines

•Manage workload, using time appropriately

•Establish, maintain positive relationships with clients through friendly, customer-oriented service

•Utilize companies legacy software such as AllOne and Allgenda in addition to other software such as IssueNet, eTIME, and Microsoft Outlook

•Troubleshoot and identify apparent deviations in normal activities which may indicate potential problems within the system and/or workflow

•Establish and build critical client relationships, with a goal of constantly exceeding service expectations

Goji / Consumer United, Inc.; Westborough, MA

Customer Care Advocate

January 2014 – 2014

•Processed high volumes of calls (100+ daily)

•Responsible for Pre-Qualifying Prospective Client(s) for Sales Agent’s

•Utilized in house point and click windows based custom system and link systems to compare prices that other carriers are currently offering

•Complete understanding of the Property and Casualty insurance processes from insured and client perspective to assist with warm leads

•Maintained general understanding of underwriting guidelines provided for assigned client company, maintaining client guidelines with updates

•Responsible for checking Quality of Insurance Contracts, Lead Generation

•Ensure sales rep’s follow Company Guideline’s when binding Home/Auto Insurance

•Licensed Sale Producer for Home & Auto Insurance

Integral Resources Inc.; Worcester, MA

Professional Fund Raiser

September 2011 – 2013

Handled over 100+ calls daily

•Raised funds for charitable organizations

•Raised funds for political organizations related to U.S. Senate and House campaigns

Ransford Environmental Services; Worcester, MA

Sales/Marketing (Contract)

February 2012 – August 2012

•Handled an average of 100+ calls daily

•Processed inbound sale calls and client orders

•Collected past due account receivables for 30, 60, 90 and 90+ Day’s

U.S. Census Bureau Worcester, MA

Crew Leader Assistant/Field Data Collection (Contract)

March 2010 – 2010

•Responsible for reviewing all team members Field Work on Surveys

•Trained all team members on procedure for Field operation and Data collection

•Managed intake of information with difficult respondents

•Followed up on all incomplete surveys for team Field Areas

Verbatim Advisory Group/ Market One; Southborough, MA

Marketing Research

October 2006 – 2009

•Independent Research for: Institutional Investment Companies/Private Banks

•Conducted advanced Interviews/Research Surveys for potential customers

•Trained newly hired Research Assistants

Volunteer Experience

• Worcester Regional Airport Mass Port Commission, member 2010 – 2014

• Worcester Airport Commission, member 2009 – 2010

• Law Talk Live/Public Access TV 1996 – 1999

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