Front Desk Customer Service

RESUME

NAWAL ALI HASSAN

MOB # ********

OBJECTIVE

Seeking a more customer facing role with greater responsibilities.

PROFESSIONAL SUMMARY

• A number of years experience as a front desk medical receptionist in a pressurized environment.

• Proven computer skills with a solid knowledge of medical terminology.

• An independant worker who is able to complete multiple tasks efficiently and accurately.

• Expedient in insurance verification and collecting claims.

• Problem solving ability and efficient in managing appointment scheduling, patient records, medical

billing and financial information.

• A committed worker with strong interpersonal communication skills.

• Polite and professional with colleagues and members of the public.

• Good at working under pressure on my own initiative.

• Monitoring and preparing the duty roster for the staff and assigning them for different

departments.

• Discussing with my higher officials about plan for future work daily.

• Conveying the ideas from the staff to my manager.

• Follow the other departments and inform the manager about the work flow.

• Training employees and sharing job information and experiences.

• Comply with the laws of the company

• View the new and advanced services of competitors and present them to the administrator

• Make daily reports on the number of patients.

• Make a monthly schedule for employees

• Monitor employee performance and conduct intensive training to improve their performance.

• Make weekly reports on security and safety.

KEY COMPETENCIES

• Medical office procedures • Medical terminology

• Front desk reception • Billing and coding

• Patient relations • Claims filling

• Insurance verifications • Financial transactions

• Phone etiquette • Make reporting daily

• Professional Microsoft • Training employees

PERSONAL PROFILE

Date of Birth : 03/09/1982

Gender : Female

Marital status : Unmarried

Languages known: English,Arabic

ACADEMIC QUALIFICATION

• Graduated in business administration from Arab Open University in July 2021

• Passed class 12

CERTIFICATES

• Certificate in customer service professional

• Human resource management course

• Certificate in communication skills.

• Certificate for safety management.

EXPERIENCE

• Working as team leader for customer service in Dhaman since December 2020.

• Worked as customer service officer in Dhaman from July 2019 to November 2020

• Worked as a receptionist in Inaya Medical Center since October 2008 to 2019

• Worked as a receptionist in dermatology department of Elaj clinic for 1.5 years

(January 2007 to September 2008)

• Worked in dental care as receptionist for 6 months( January 2006 to June 2006)

DECLARATION

I hereby declare that the information furnished above are true to the best of my knowledge.

PLACE :

DATE :

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