Frances Lovings

Greenville, MS *****

adqnop@r.postjobfree.com

+1-662-***-****

To obtain a job that allows me to use my knowledge, experience, and skills to communicate with others to the best of my capabilities.

Authorized to work in the US for any employer

Work Experience

Teacher Assistant

Western Line School District - Avon, MS

August 2019 to Present

I assure that the student's learning is in place. By tutoring and demonstrate the skills of learning and preparing them for the future.

Personal Care Assistant

Grace and Mercy Respite and Personal Care - Greenville, MS May 2018 to Present

Providing total care/assistant that is required for the client(s). Substitute Teacher

SubTeachUSA - Paragould, AR

August 2017 to Present

Security Officer

Trop Greenville Casino - Greenville, MS

July 2014 to June 2016

Correctional Officer

Washington County Board Of Supervisors - Greenville, MS June 2013 to July 2014

Ms

Washington County Board Of Supervisors

Correctional Officer

Front Desk Clerk/ Housekeeping Inspector

Hampton Inn - Greenville, MS

April 2011 to June 2013

Customer Service Call Center Rep

SentryNet Inc - Greenville, MS

November 2010 to February 2011

Customer Information Service Rep

At&T - Greenville, MS

February 1999 to June 2010

Education

High school

Associate's degree

Skills

• Customer Service (10+ years)

• Call Center (10+ years)

• Customer Support (10+ years)

• CSR (10+ years)

• Law Enforcement (5 years)

• Early Childhood Education (3 years)

• Teaching (3 years)

• Tutoring (4 years)

• Classroom Management (4 years)

• Security (5 years)

• Special Education (2 years)

• Special Needs (2 years)

• Childcare

• Organizational Skills

• Babysitting

• Math

• Curriculum Development

• Experience with Children

• Experience Working With Students (5 years)

• Toddler Care

• Behavior Management

• Case Management

• Search engines

• Google Docs

• Typing (10+ years)

• Windows (10+ years)

• Sales (10+ years)

• Android

• Java

• Analysis skills

• 4G/LTE

• SharePoint

• Process improvement

• Continuous improvement

• Vital signs

• Documentation review

• Data collection

• Outbound sales

• Clerical experience

• Classroom experience

• Medical office experience

• Medical terminology

• Caregiving

• Cleaning

• Senior care

• Help Desk

• Computer Networking

• Negotiation

Certifications and Licenses

driver's license

First Aid Certification

CPR Certification

CPR Certification

CNA

First Aid Certification

Teaching Certification

First Aid Certification

Assessments

Nursing Aide Skills — Proficient

February 2019

Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.

Full results: Proficient

Verbal Communication — Proficient

February 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient

Delivery Driver — Expert

August 2019

Interpreting instructions, reading maps, and solving problems. Full results: Expert

Work Style: Reliability — Familiar

March 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Familiar

Customer Focus & Orientation — Highly Proficient

July 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Electronic Health Records: Best Practices — Proficient February 2019

Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use.

Full results: Proficient

First Aid — Proficient

February 2019

Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Proficient

Customer Service — Familiar

July 2020

Identifying and resolving common customer issues

Full results: Familiar

Management & Leadership Skills: Planning & Execution — Familiar August 2019

Planning and managing resources to accomplish organizational goals. Full results: Familiar

Data Entry: Accuracy — Highly Proficient

October 2020

Entering data quickly and accurately

Full results: Highly Proficient

Scheduling — Proficient

November 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Customer Service — Familiar

July 2020

Identifying and resolving common customer issues

Full results: Familiar

Scheduling — Proficient

November 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Verbal Communication — Proficient

December 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Work style: Reliability — Familiar

December 2020

Tendency to be dependable and come to work

Full results: Familiar

Call center customer service — Proficient

April 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Work style: Reliability — Proficient

May 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Verbal communication — Proficient

December 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Data entry: Accuracy — Highly Proficient

October 2020

Entering data quickly and accurately

Full results: Highly Proficient

Memorization — Highly Proficient

June 2021

Committing product or merchandise information to memory and recalling it at a later time Full results: Highly Proficient

Call center customer service — Proficient

April 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

June 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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