Customer Service Correctional Officer
Resume:
Frances Lovings
Greenville, MS *****
*******************@***********.***
To obtain a job that allows me to use my knowledge, experience, and skills to communicate with others to the best of my capabilities.
Authorized to work in the US for any employer
Work Experience
Teacher Assistant
Western Line School District - Avon, MS
August 2019 to Present
I assure that the student's learning is in place. By tutoring and demonstrate the skills of learning and preparing them for the future.
Personal Care Assistant
Grace and Mercy Respite and Personal Care - Greenville, MS May 2018 to Present
Providing total care/assistant that is required for the client(s). Substitute Teacher
SubTeachUSA - Paragould, AR
August 2017 to Present
Security Officer
Trop Greenville Casino - Greenville, MS
July 2014 to June 2016
Correctional Officer
Washington County Board Of Supervisors - Greenville, MS June 2013 to July 2014
Ms
Washington County Board Of Supervisors
Correctional Officer
Front Desk Clerk/ Housekeeping Inspector
Hampton Inn - Greenville, MS
April 2011 to June 2013
Customer Service Call Center Rep
SentryNet Inc - Greenville, MS
November 2010 to February 2011
Customer Information Service Rep
At&T - Greenville, MS
February 1999 to June 2010
Education
High school
Associate's degree
Skills
• Customer Service (10+ years)
• Call Center (10+ years)
• Customer Support (10+ years)
• CSR (10+ years)
• Law Enforcement (5 years)
• Early Childhood Education (3 years)
• Teaching (3 years)
• Tutoring (4 years)
• Classroom Management (4 years)
• Security (5 years)
• Special Education (2 years)
• Special Needs (2 years)
• Childcare
• Organizational Skills
• Babysitting
• Math
• Curriculum Development
• Experience with Children
• Experience Working With Students (5 years)
• Toddler Care
• Behavior Management
• Case Management
• Search engines
• Google Docs
• Typing (10+ years)
• Windows (10+ years)
• Sales (10+ years)
• Android
• Java
• Analysis skills
• 4G/LTE
• SharePoint
• Process improvement
• Continuous improvement
• Vital signs
• Documentation review
• Data collection
• Outbound sales
• Clerical experience
• Classroom experience
• Medical office experience
• Medical terminology
• Caregiving
• Cleaning
• Senior care
• Help Desk
• Computer Networking
• Negotiation
Certifications and Licenses
driver's license
First Aid Certification
CPR Certification
CPR Certification
CNA
First Aid Certification
Teaching Certification
First Aid Certification
Assessments
Nursing Aide Skills — Proficient
February 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Proficient
Verbal Communication — Proficient
February 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Delivery Driver — Expert
August 2019
Interpreting instructions, reading maps, and solving problems. Full results: Expert
Work Style: Reliability — Familiar
March 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Familiar
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Electronic Health Records: Best Practices — Proficient February 2019
Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use.
Full results: Proficient
First Aid — Proficient
February 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Proficient
Customer Service — Familiar
July 2020
Identifying and resolving common customer issues
Full results: Familiar
Management & Leadership Skills: Planning & Execution — Familiar August 2019
Planning and managing resources to accomplish organizational goals. Full results: Familiar
Data Entry: Accuracy — Highly Proficient
October 2020
Entering data quickly and accurately
Full results: Highly Proficient
Scheduling — Proficient
November 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer Service — Familiar
July 2020
Identifying and resolving common customer issues
Full results: Familiar
Scheduling — Proficient
November 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Verbal Communication — Proficient
December 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Work style: Reliability — Familiar
December 2020
Tendency to be dependable and come to work
Full results: Familiar
Call center customer service — Proficient
April 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Proficient
May 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Verbal communication — Proficient
December 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Data entry: Accuracy — Highly Proficient
October 2020
Entering data quickly and accurately
Full results: Highly Proficient
Memorization — Highly Proficient
June 2021
Committing product or merchandise information to memory and recalling it at a later time Full results: Highly Proficient
Call center customer service — Proficient
April 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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