Customer Service Assistant Manager
Resume:
MICHAEL A. BATTLE
APT #*K
BROOKLYN, NY 11213
*********@***.*** • 347-***-****
EDUCATION
Abraham Lincoln High School Brooklyn, NY
High School Diploma 1975- 1978
WORK EXPERIENCE
MTA NYC TRANSIT AUTHORITY New York, NY
NYC Transit Authority Train Conductor March 1986 – Feb 2021
Communicate with train dispatchers/operators to obtain and adjust directions
Maintained strict schedules for passengers
Made public announcements on routes and delays
Direct train and rail car movements
Signal to engineers regarding train stopping, starting, directional switches or emergencies
Received information regarding train or rail problems from dispatchers or from electronic monitoring devices
Operated controls to activate track switches and traffic signals
Collaborated with train operator to determine maintenance schedules and repairs, plan out of service times and coordinate returns to service
MTA NYC TRANSIT AUTHORITY New York, NY
NYC Transit Authority Construction Flagman March 1986 – Feb 2021
Provide Flagging protection for MTA NYC Transit Authority employees and contractor employees while working on MTA NYC Transit project including station platform work, substation work, elevated structure work, and train yard work.
Prevent train traffic intrusion onto MTA NYC Transit Right of Way construction sites and protect contractor workers
Escort MTA NYC Transit contractor workers across energized tracks / Right of Way
Worked with Train Service Supervisors to ensure train traffic passage for location assigned
Ensure that all employees including contractors’ employees fully understand and comply with Authority Track safety
& Flagging rules before working on or adjacent to any energized and or de-energized track along the Right of Way
(ROW)
Ensure contractor and all subcontractors comply with Authority’s mandatory PPE rules for Right of Way (ROW) work
Installed warning flags, lights and used hand signals to catch train operator’s attention about safety hazard
Controlled train operators’ speed, movement and routes with hand signals, portable trip, and signs
Attended to the needs and safe passage of revenue and work trains in Right of Way work area United National Bank of Saudi Arabia New York, New York Assistant Manager of Communications (Telex) 1983-1986
Perform communications research and monitor the progress of various Company communications strategies
Communicate and collaborate with other team members regarding banking company policies
Consult with management to develop effective communication procedures and policies for various situations or crises
Monitor International Signal Signature for banking customers doing international banking transactions
Monitor Banking customers International Wire Transfers
Monitor Customers International Credit Cards and Checking transactions
Monitor Customers International Cooperate Accounts Alexander Department Store World Trade Center, NY
Assistant Manager – Cashier’s Department 1982-1983
Create and maintain a positive work environment for all cashiers
Oversee the cashier staff
Oversee the overall functions of the Department
Addressing employee and customer requests/complaints
Serve as the primary point of contact for customer service associates
Ensure all registers have the correct amount of cash at all times
Resolving price checks for customers
Scheduling of cashiers within various department of store
In charge of all cashiers’ beginning balance at start of shift
Perform general checkout functions
Resolve cash tills when closing, ensuring the money matches the report and is stored safely
Generate reliable and accurate till reports from every register United States Army 1978-1986
Rank of Sergeant – Honorable Dischanrge
SKILLS
MTA NYC Transit Authority Track Trained
MTA NYC Transit Authority Train Conductor
MTA NYC Transit Authority Construction Flagman
United States Army Rank of Sergeant
Ability to Identify and overcome barriers
Inter/Intra personal skills
REFERENCES
Available upon request.
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