Student Volunteer Customer Service

Lashantanise Miller

Security Dispatcher

Arlington, TX

(702) 849 - 9679

*************@*****.***

SKILLS

Research and Data Analysis Programs: SPSS

Operating Systems: Microsoft Office Suite, WinTeam, Citrix Receiver, GuardTek Language: Spanish (intermediate)

Qualifications: Basic networking & device troubleshooting, Clear and consistent speech, reading, and writing in English, Strong Attention to detail skills, Comfortable typing, navigating, reading, and interpreting documentation on a Windows based computer, Ability to work at a desk for extended periods of time,Basic mental math. EXPERIENCE

National Monitoring Center, Irving, TX - Alarm System Monitor July 2021 - March 2022

● deliver high quality customer service in a knowledgeable format, while precisely documenting actions taken

● process alarm signals for clients through outbound telephone calls

● handle inbound calls from clients regarding alarm signals

● Provide top tier customer service in a clear and positive presence

● Alarm signals include Burglary, Hold-Up, Medical, Fire, and many other types of alarms

GardaWorld Security, New Orleans, LA - Security Officer & Dispatcher June 2019 - March 2021

● ensured the safety and protection of company's employees, visitors, and associated property

● tasked with patrolling a designated area

● maintain records

● handling communications with various areas

Daddy's Donuts, New Orleans, LA - Assistant Manager March 2018 - December 2019

● Monitored inventory of fast food supplies and submitted supply order forms.

● Provided counter assistance as necessary.

● Prepared daily staffing schedules for kitchen staff and counter staff.

● Inspected available food products to ensure that safety standards were met. EDUCATION

Dillard University, New Orleans, LA - B.A in Social Sciences September 2016 - May 2020

Major: Criminal Justice Minor: Psychology

Notable Achievements

College Honors Grad. Active member of Dillard Activities Board. Criminal Justice Club Secretary

& 2nd V.P. Student Volunteer. Blue Devil Cheerleader. DU Ambassador.

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