Charles Shepherd
602-***-**** *************@*****.***
Summary of Qualifications
** + years of leadership experience in Production Manufacturing and Retail Sales Management and Project Management
Self-Motivated, initiative, maintains a high level of energy and integrity
Proven ability to work collaboratively with diverse groups and establish ongoing relationships and exceptional management skills of people and information
Excellent interpersonal, communication, and written skills
Ability to organize, prioritize, and work under extreme work pressure and exceed goals
Proficient in Microsoft Word, Excel, Power Point, Internet Explorer, SAP, and Social Media Platforms
Work Experience
Vice President of Sales
Direct Fairways Tempe, Az
10/2021 - Current
Contribute business acumen to expansive operations in sales, account management, and customer success working with directors and other senior leaders
Preparing reports and performance reviews for the owner and other board members
Identified key decision-makers and potential leads deliver presentations on the benefits custom designed website for their businesses
Pioneering product positioning strategies and marketing plans and implementing business development initiatives
Researching, retaining, and collaborating to ensure company viability by creating and executing innovative strategies and updating goals of progress
Perform monthly sales forecasting and competitive analysis to determine product performance levels and the need for new product developments and modifications on a monthly basis
Sales Project Manager
11/2020 – 10/2021
Responsible for leading 18 Sales Representatives to achieve the daily sales goal of $5,000 in revenue
Monitored call time outputs from every Sales Representative every hour and give them constructive feedback on reaching the minimum daily goal of 250 cold calls
Maintained daily/weekly praises to every Sales Representative as they reach their daily/weekly Company goals
Provided guidance to the Team and collaborate with key associates to determine product timeline
Sales Representative
10/2019 – 11/2020
Cold called 250 – 300 calls daily to reach local businesses to advertise on golf course scoring materials, such as scorecards, yardage cards, and course guide books
Achieved the minimum weekly goal of closing 2 deals which means getting 2 owners to agree to advertise on one of the 3 golf course scoring materials
Maintained a positive attitude daily to have success while working in a Team Culture
General Manager
Lolo’s Chicken & Waffles Gilbert, Az
06/20160-09/2019
Managed and provided leadership; recognized and motivated members of the team; coach and trained the team for operational excellence
Directly performed hands on training for employees, responded to customer service
Managed a $100k - $600k restaurant with average daily transaction of 250 – 600
Controlled day to day operations by scheduling labor, ordering food and supplies, and developing the restaurant Team
Investigated and resolved complaints regarding food quality, service, or accommodation
Store Director
Fry’s Food Stores, Various locations in AZ
06/2003 – 05/2016
Managed over 150 + store associates, 10 team leaders and 3 assistant store managers
Hired, trained, and evaluated personnel in sales and marketing, while helping to identify new leaders that are looking to advance into management for the company.
Had the most improved cleanliness of a grocery store out of 125 + stores in the year of 2015
Increased profits through effective sales training and troubleshooting profit loss areas
Promoted a safe working environment for employees to work and customers to shop in
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
Wrote weekly budgets for every department to help the overall store to increase sales by 5% to help with Shrink that accumulated over a period of time
Education
South Mountain High School – Phoenix, Az High School Diploma
University of Phoenix – Phoenix, AZ Course focused on Business Management