Active Directory Support Technician
Resume:
ABOUT ME
I am a reliable, self-motivated
and results driven individual
who strives to reach my goals
through hard work, dedication
and innovative thinking. I am a
competent professional who
likes to inspire and influence
teams to excel and achieve any
set objective.
*****.*******@*******.***
Windhoek, Namibia
BRANDON BROCK
BCOM (Hons)
A motivated Manager with developed business acumen and broad management experience across various roles. Completed Bachelor of Commerce Honours Degree in
Business Management. Proficient in best practices, market trends and regulatory requirements of industry operations. Utilising an analytical approach to business planning and day-to-day problem-solving. Diplomatic in resolving customer and stakeholder concerns to improve operations. Proven experience directing and improving operations. Excellent project management skills. Effective employee performance management and strong policy
enforcement. Bringing more than 10 years of management experience. Looking to take on a challenging, growth- oriented role.
Date of Birth: 30 January 1975
Nationality: Namibian Permanent Resident
Drivers Licence: Code BE
Marital Status: Married
2021
Bachelor of Commerce Honours Degree
Regent Business School
2017
Bachelor of Commerce Degree
(Project Management / Supply Chain Management)
Regent Business School
1992
Cape Education Department Senior Certificate
Swakopmund English High School
Cape Technikon
Information Technology 1999
Microsoft Certified Professional
MCP ID# 3696972
CompTIA Certified Professional
Project+ ID# COMP001009100694
Foster Melliar
IT Service Management
University Stellenbosch
Managers Development Programme
IBM
IBM eServer xSeries Technical Principles
IBM Blade Center Workshop
Education
Certificates and Courses
Personal Details
LiquidNexxus
PCI DS Workshop
Card Security Workshop
University of Namibia
Electrical Engineering Light Current N3
Jan 2011 – Nov 2020
First National Bank Namibia
ATM Manager
Notable Accomplishments
• Increased ATM transactional volumes and values, exceeding growth targets.
• Completed a technology refresh of the ATM Base, 3 months ahead of the project deadline.
• Completed over 450 ATM installation, replacement and removal projects in Namibia.
• Won 2nd Place in FNB Innovators Competition in 2013 and 2015.
• Implemented the first Real-time Cash Deposit ATM in Namibia.
• Designed and implemented a new Mobile ATM.
• Improved ATM uptime through effective and qualitative monitoring process.
• Designed and implemented ATM Shop front which improved customer experience and attraction. Responsibilities
• Business management, strategic planning, sales of service, budgeting, procurement, marketing and project management. Compile request for proposals and manage the vendor selection process. Compiled business cases for ATM purchases and projects and presented these to the relevant Management, Procurement Committee or Tender Board. Vendor relationship management of various suppliers and service vendors. Negotiated terms for lease agreements with landlords. Developed business analytical reports to improve business decisions. Managed and mentored direct reports to ensure they are optimally developed and engaged. Improved service delivery for ATM channel. Successfully managed ATM installation and replacement projects. Implemented system enhancements and new technology devices.
Jul 2008 - Dec 2010
First National Bank Namibia
IT Service Level Agreement and Contracts Coordinator Notable Accomplishments
• Implemented a new service desk for management of IT incidents and requests, which improved efficiency, reducing incident resolution time by 50%.
• Reduced downtime of IT systems by improving Vendor SLA management to within 98% of target. Work Experience
Responsibilities
• Managed and improved ICT service delivery through the Help Desk and Field Support Team. Performed effective monitoring, control and support of service delivery by defining processes and methodologies for the Help Desk and Field Support Team. Negotiated service level agreements with IT vendors and managed these contracts to ensure key performance measures met or exceeded. Engaged with various levels of management to address IT challenges and implement change management, disaster recovery and various projects. Sep 2006 - Jun 2008
GijimaAst
Service Delivery & Logistics Manager
Responsibilities:
• Managed the Field Support teams to improve service delivery to the client base. Managed key accounts in the public sector and financial sector. Grew the revenue stream, through increased sales. Held regular customer engagements, identifying customer needs and providing effective solutions. Managed IT projects delivering business value. Managed the IT warehouse and stock levels of IT equipment needed for SLA clients. Financial management of department, including budgeting and provided inputs to the strategic planning sessions. Oct 2004 - Aug 2006
GijimaAst
IT Support Technician
Responsibilities:
• Onsite IT Support Technician at Swakopmund Municipality. Performed incident management for the desktop and server environment. Maintained the network environment and network security, including firewalls and the active directory domain management. Performed incident management for Wincor Nixdorf ATMs for Bank Windhoek. Implemented a disaster recovery plan which included regular backups of company and user data.
Aug 2001 - Sep 2004
AST Multiline
IT Support Technician
Responsibilities:
• Onsite IT Support Technician at Walvis Bay Municipality. Performed incident management for the desktop and server environment. Maintained the network environment and network security including firewalls and the active directory domain management. Performed incident management for Wincor Nixdorf ATMs for Bank Windhoek. Implemented a disaster recovery plan which included regular backups of company and user data.
References
Shaun Seboa
CEO
Cell: +264-**-***-****
Email: ******@********.**
Herman Kruger
FNB Head of Acquiring
Cell: +264-**-***-****
Email: *******@**********.***.**
Contact this candidate