Head Server Customer Service

Veronica Dawes

** ******* ******, **

Washington, DC 20011

202-***-****

Email: *********@*****.***

QUALIIFICATIONS SUMMARY

Over 20 years in the food and beverage industry and customer service. Served in fine and casual dining and various entertainment venues. Food preparation for high level officials, diplomats, tourists, and banquets. Extensive experience in waitressing and hospitality. Worked several inaugural and special events through the DC metropolitan area. Excellent communications and leadership skills.

WORK HISTORY

Caregiver, Washington, DC

05/2018 – Present

Caregiver for in-home patient. Perform daily living activities: food preparation, feeding, housekeeping, bathing, medication management, and other personal care. Server, Harry’s Restaurant Catering Services, Washington, DC 03/2014 – 03/2020

Served and bartend for special event and large groups for government and private parties and tourists on and off site; setup and breakdown special group events; maintained a safe and clean work environment; conducted weekly inventory. Head Waitress, Friendly’s Restaurant, Silver Spring, MD 07/2003 – 08/2014

Greeted and seated customers; describe menu items and daily specials; input orders in point of sales system; conducted monthly inventory and stocked supplies; trained new employees and cleaned and set-up tables.

Head Waitress/Server, Shoney’s Big Boy’s Restaurant, Silver Spring, MD 02/1999 – 3/2003

Greeted and seated customers; trained new employees; organized special events; provided general cleaning, maintained clean work environment; tallied and processed point of sales. As head server, updated and maintained weekly work schedules and heavy- duty cleaning.

Server, Courtyard Marriott, Washington, DC

08/1997 – 12/1998

Organized restaurant for banquets and special events; set-up and breakdown dining room; provided bottle service for private events; check IDs before serving alcoholic beverages; arrange room service; tallied and processed point of sales. Head Waitress/Server, Shoney’s Big Boy’s Restaurant, Silver Spring, MD 01/1994 - 06/1997

Greeted and seated customers; trained new employees; organized special events; provided general cleaning, maintained clean work environment; tallied and processed point of sales. As head server, updated and maintained weekly work schedules and heavy- duty cleaning.

EDUCATION

High School Diploma, Armstrong High School, 1994