Highly-qualified experienced Healthcare dispatcher
Resume:
Professional Summary
I am a highly motivated, focused and dependable employee with refined customer service skills and a superb employment record. With over 20 years of experience in the customer service industry, I hope to be a valuable asset to any organization.
Skills Summary
Incident logging
General Office Skills
Admit/Discharge of Patients in the ED
Computer Aided Dispatch (CAD)
Safety Practices
Prepare records for transport
Customer service Skills
Professional Presentations
Stress Management
Professional Experience
CLOVIS COMMUNITY MEDICAL
SECURITY DISPATCH TEAM LEADER
04/2016-PRESENT
Trained and evaluated newly hired dispatchers. Provided support to Records/Communications Supervisor in maintaining the center’s training program to provide exceptional training.
Performed clerical duties, documented, coordinated and acted as the central storage of information and communication during emergencies at all internal and external corporate facilities.
Ensured proper teamwork and collaboration of dispatch staff on the shift. Maintained a high level of efficiency and professionalism through dispatch center operations.
Created and maintained department schedules and ensured proper staffing.
Acted as property supervisor to maintain safety and security of all items in the custody of the security department.
Provided supervision, guidance and policy enforcement to staff within division and department.
Provided direct management of the security communications center.
Provided orientation instructions and training in property handling and radio use procedures.
Assisted Manager of Security with the daily operations of the Security Department.
In collaboration with the manager, performs disciplinary processes in service area.
CLOVIS COMMUNITY MEDICAL
SECURITY DISPATCHER II
05/2014-4/2016
Answered incoming telephone calls and routed to appropriate staff. Responded to emergency calls properly. Prioritized requests for service based on seriousness and nature of need.
Coordinated emergencies with local, state, and federal law enforcement, fire, and EMS authorities.
Evaluated Health Care Interpreter Network (HCIN) requests for live interpreters, dispatched accordingly and tracked all interpreters from request to completion of service.
Operates a two-way radio dispatching system. Dispatched security personnel to calls for service and responded to officer’s requests/transmission
Input and retrieved information from computerized data base systems. Maintained accurate logs and documentation of calls for service.
Operated, monitored, and responded to all fire panel alarms, closed circuit television activity and electronic security access systems. Initiated appropriate internal and external responses as warrented.
Responded to employee, patient, visitor, and vendor inquiries. Issued parking permits and maintained parking permit files.
BANK OF AMERICA CUSTOMER CONTACT CENTER
PREFERRED SERVICE SPECIALIST 2
11/2011-04/2014
Answered incoming calls for bank customers with assets over $500,000.
Provided account management services and assisted in further investment products for existing bank customers.
Assisted team manager with call center floor supervision, aiding in de-escalation and assisted in training of new hires.
Was recognized 3 times as top 3% national performer.
ALORICA
CUSTOMER SERVICE REPRESENTATIVE
10/2010-11/2011
Answering incoming service calls for Verizon Wireless.
Basic troubleshooting of account billing issues and wireless phone service issues.
Top performer (top 5% nationally) 5 consecutive months.
UPS
PRE-LOADER
09-2006-10/2010
Loading and unloading of delivery vehicles.
Education
GRAND CANYON UNIVERSITY – Phoenix, AZ
History Education GPA: 3.8
2017-2019
UNIVERSITY OF PHOENIX - Fresno, CA
Business Management GPA: 3.5
2009-2010
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