Customer Service Representative
Resume:
Corporate Customer Service
Sears Contract Sales
Augusta, GA July 2011-
October 2013
• Managed Corporate Accounts
- Provided clerical and
administrative support to
customers through
various duties such as inputting
account and billing information
into the computer, fax, scan, file
and
copy documents, and collating
materials to ensure that
department operations run
smoothly.
• Ensured accurate and timely
process of orders, invoices and
researching billing
discrepancies
• Coordinated with other
departments to assist
customers with selections
and/or delivery of goods.
• Customer Service - Exercised
excellent communication, time
management and interpersonal
skills to
effectively communicate with
customers and co-workers and
resolve customer concerns
Corporate Customer Service
Sears Contract Sales
Augusta, GA July 2011-
October 2013
• Managed Corporate Accounts
- Provided clerical and
administrative support to
customers through
various duties such as inputting
account and billing information
into the computer, fax, scan, file
and
copy documents, and collating
materials to ensure that
department operations run
smoothly.
• Ensured accurate and timely
process of orders, invoices and
researching billing
discrepancies
• Coordinated with other
departments to assist
customers with selections
and/or delivery of goods.
• Customer Service - Exercised
excellent communication, time
management and interpersonal
skills to
effectively communicate with
customers and co-workers and
resolve customer concerns
Demetrius Davis
3527 Prince Road
Augusta, GA 30906
Cell: 770-***-****
Email: adqnhn@r.postjobfree.com
Demetrius Davis
Augusta, GA 30906
adqnhn@r.postjobfree.com
Professional Summary
Customer Service Representative with over 5 years of experience in telephone etiquette, including sales, tech support and customer care. Experience with customer service software, conflict resolution and possess a positive attitude.
Core Competencies
Customer Service Sales Great Communication Attentive listener Problem solver Type 30wpm Technology/Microsoft Office Office Equipment Billing Time Management Teamwork Avid and Collaborative learner Adaptable Research and analysis Efficiency Commitment to Excellence Professional Experience
Security Installation Technician Calsec Security Augusta, GA November 2018 to Present Install, program, maintain and repair security systems and fire alarm devices and ensures work is in accordance with relevant codes. Recommend and upgrade systems including Central Station equipment. Up sell products and services to customers increasing sales at 30%. Provided basic technical support for clients resolving issues at a 90% rate. Educate customers on proper operations of systems. Ran wire as well in attics from underneath the house or building. Residential and commercial.
* ADT technician- installed/programmed honeywell security systems. Installed wireless systems. Residential only.April 2018- September 2018.
Sales Associate Legal Shield Augusta, GA December 2015 to September 2018 Offered and sold potential members legal service products that provide assistance with legal issues no matter how trivial or traumatic, empowering members to speak to an attorney about any issues without worrying about the cost. Consistently met or exceeded personal goals and benchmarks. Corporate Customer Service Sears Contract Sales Augusta, GA July 2011 to October 2015 Managed Corporate Accounts in an inbound call center setting through various duties including answering 100+ calls daily, signing up new customers, presenting relevant product information, retrieve and input customer data account and billing information into the computer. Listened attentively to caller needs to ensure a positive customer experience. Coordinated with other departments to assist customers with selections and/or delivery of goods. Exercised excellent communication, time management and interpersonal skills to effectively communicate with customers and resolve concerns. Education
Alabama State University Montgomery, Alabama
Child Psychology 40 credits
Roswell High School Roswell, Georgia
Diploma Graduate May 1984
Contact this candidate