Personal Assistant Customer Service

Shiva Zokaei

*** ****** ****, *** ***** CA *****

linkedin.com/in/shivazokaei

https://www.instagram.com/shivazokaeii/

650-***-**** - ***********@*****.***

Education

Walter Cronkite School of Journalism and Mass Communication, Arizona State University, Phoenix, AZ

Bachelor of Arts: Mass Media and Communications

GPA: 3.57

Awards

● New American University Scholarship

Professional Summary

Performance-driven communicator skilled in creating marketing plans and leading successful product development and promotions. Well-versed in content creation, graphic design, social media audience engagement, and brand management.

Skills

● Strategic planning

● Inkscape

● Digital marketing

● Farsi

● Product sales

● Mandarin

● MS Office

● Adobe Creative Suite

Work History

CEO and Founder

Good Vibe Gang Corporation · Part-time

Jan 2022 - Present

Los Altos, California

- Set the mission and vision of GVG

- Defined GVG’s strategic direction, ensuring that resources are in place to accomplish important mission goals, recruiting and retaining staff

- Kept teams motivated and capable of exceeding expectations, and building the kind of corporate culture which supports GVG’s mission

- Created visual text and imagery concepts, by hand or using computer software, to communicate ideas that inspire, inform, or captivate consumers

- Wrote blog posts educating readers on how to lead environmentally conscious lives

- Managed budget and ensured that it’s a financially viable, sustainable organization with the resources to meet current and projected program growth

Retail Sales Associate

Equinox · Part-time

March 2022 - Present

Palo Alto, California

- Strategically arranged merchandise in displays

- Assisted customers with questions, complaints, returns, and processing payments

- Marketed and sold products to customers on commission basis Media

Marketing Intern

Fresh Prints · Part-time

March 2022 - Present

New York City, New York

- Planned and pitched marketing objectives to HQ

- Conducted market research on social media trends

- Sent out weekly report highlighting social media metrics to marketing team

- Managed other content creators to follow posting schedule by any means necessary to ensure growth on social media

Lead Server/Host

Bluestone Lane · Part-time

January 2022 - Present

Los Altos, California

- Prepared room for dining by clothing tables and setting decorations etc.

- Helped patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions

- Perform basic cleaning tasks as needed or directed by supervisor

- Served orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars

Editing Intern

Los Altos Town Crier · Part-time

January 2022 - Present

Los Altos, California

- Conducted and arranged interviews for articles

- Edited articles for other reporters on the team

- Transcribed articles

- Managed Los Altos Town Crier social media accounts Event Organizer

Arizona State University · Part-time

Jan 2022 - March 2022

Tempe, Arizona

- Utilized social media marketing skills to raise awareness regarding event

- Coordinated individuals to create promotion squads and delegated tasks accordingly

- Organized resources and teams to conduct tabeling at strategic locations to market events to ASU students

Personal Assistant

Storm Ventures Group · Part-time

Aug 2021 - Jan 2022 · 6 mos

Scottsdale, Arizona

- Assist in the management and organization of the CEOs calendar by scheduling personal services, engagements, and daily activities, including running errands

- Communicated with other personal assistants regarding travel schedule and personal needs

- Maintenance of organization within the home

- Primary caretaker for newborn at home and in office

Retail Sales Associate

Purity Cosmetics (100% PURE) · Part-time

Aug 2021 - Dec 2021 · 5 mos

Scottsdale, Arizona

- Organization and compartmentalization of store

- Provided excellent customer service

- Make-up application on customers

- Made product sales within the store

Marketing Intern

Lost Our Home Pet Rescue · Part-time

Aug 2021 - Dec 2021 · 5 mos

Tempe, Arizona

- Managed social media platforms like Instagram and Facebook

- Sent out weekly newsletters to clients to promote incoming adoptables

- Improved marketing objectives by constructing communication initiatives and branding strategies to increase client outreach

Retail Sales Associate

Victoria's Secret · Part-time

Jun 2021 - Aug 2021 · 3 mos

Palo Alto, California

- Organization and compartmentalization of the store

- Provided excellent customer service at the changing rooms and registrar

- Followed the sales plan on the floor

- Attended to customer needs and kept them educated on all promotions Campus Marketing Manager

Bumble · Part-time

Aug 2020 - May 2021 · 10 mos

Tempe, Arizona

- Identified key partners, organizations, and locations used to execute grassroots marketing campaigns and initiatives

- Pitched execution plans to headquarters

- Brand advertisement on social media

- Drove new registrations

- Participated in community outreach

- Planned events on ASU's Tempe campus

Barista

Peet's Coffee · Part-time

Dec 2018 - Jan 2020 · 1 yr 2 mos

Los Altos, California

- Provided exceptional customer service and helped customers determine what drink, food, or merchandise would be best suited for them

- Well versed in latte art

- Swept, mopped, washed the dishes, and restocked merchandise and utensils meticulously in order to maintain the store’s cleanliness

Crew Member

Wildberry Yogurt

Jul 2018 - Sep 2018 · 3 mos

Los Altos, California

- Ensured that cash register functions are performed in an accurate and consistent manner

- Provided great customer service

- Efficiently performed operational and cleaning tasks

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