Customer Service Agent

Shavaun A Lofton

**** **** ****** ***, *** Vegas, NV 89123 404-***-**** **************@*****.***

EDUCATION

Medical Assisting 2011

Everest Institute Jonesboro

Graduated with a 3.5 G. P. A.

DeKalb Technical College 2007

Academic degree, General studies, and Technical Preparations

WORK EXPERIENCE

CUSTOMER SERVICE AGENT UPS JULY 2020 TO DEC 2020

Resolve Customer situations by providing Outstanding Customer Service. Inbound and outbound call resolution for customer request. Estimating delivery times as per customer request. Package processing, tracking and tracing and investigation customer satisfaction. Complete paperwork and forms connected with work assignments pertaining to procedures and enter company’s information system as required.

CUSTOMER SERVICE AGENT PIVTOL HOME SOLUTIONS NOVEMBER 2018 TO JUNE 2020

Resolve Customer situations by providing Positively Outrageous Service. Complete paperwork and forms connected with work assignments pertaining to procedures and enter company’s information system as required. Setup warranty claims for furnace, water heaters, plumbing, electric line, surge protection, billing, sales, sending service providers to location...to repair issues

CUSTOMER SERVICE AGENT HUMANA JUNE 2018 TO AUGUST 2018

Resolve Customer situations by providing Positively Outrageous Service. Complete paperwork and forms connected with work assignments pertaining to procedures and enter company’s information as system required.

CUSTOMER SERVICE AGENT AIRTRAN/SOUTHWEST AIRLINES APRIL 2007 TO APRIL 2018

Handled all aspects of ticketing and checking in of Customers by operating a computerized point-of-sale system, boarding, baggage service and reservations. Handled all cash and credit card transactions Handled all cash and credit card transactions in the purchase/refunds of tickets. Resolved Customer situations by providing Positively Outrageous Service. Responsible for processing transitions in a timely manner including over sales, delayed or cancelled flights, and any issued revolving around lost/damaged luggage. Completed paperwork and forms connected with work assignments pertaining to procedures and enter Company’s information system as required.

MEDICAL ASSISTANT GASTROENTEROLOGY & NUTRITION CLINICS, SMYRNA, GA JULY 2011 TO AUGUST 2013

Managed and organized Medical office for quality customer service experience. Communicate all necessary referrals to endoscopy units at RI Hospital, Miriam and Wayland Square. Making sure doctor’s procedures schedules are full and tight. Work smoothly with office and all endoscopy units. Working with physicians to be certain referrals are appropriate. Gather all necessary information to assist MD in making decisions on appropriate referral. Booking and instructing patients in procedures preps and on what to expect.

CUSTOMER ACCOUNT EXECUTIVE COMCAST COMMUNICATIONS, MAR 2004 TO JUL 2006

Interacted with customers via telephone and email to assist with a variety of customer inquiries and issues. Stayed up to date with current and emerging communications and entertainment technologies for both the Company and its competition. Recognized, conveyed, promoted, and sold products and service value. Maintained excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

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