Program Manager

VENETTA LITTLEPAGE

**** ******** ****** ******* *******, Maryland 20743

Home: 301-***-**** Cell: 301-***-****

*******.******@*****.***

Summary:

I’m a motivated, dedicated and outgoing individual with the ability to learn new and exciting information, being determined to succeed in any environment. I work well with others while also working efficiently on my own. I am seeking a position as Case Manager, utilizing my 17 years of experience in case management. In encourage employability skills, independent living skills and promote healthy growth and development of clients. While also developing and exceling within the field and apply my skills in Microsoft Office Word, Excel, Power Point, Outlook, Access, 50 wpm, great customer service, excellent phone etiquette, email, internet expertise, filing and data entry.

Education:

Prince Georges Community College received High School Diploma 2012

8/2014 to 08/2015 to Prince Georges College

Work Experience:

Program Manager

2004 to Present Associated Community Services (Hyattsville Maryland, MD)

Maintain the daily operations of 5 apartments, working with 10 people with intellectual disability. Ensure that the individuals programs are implemented according to policies. Implementing ISP programs twice a month to ensure person working on meeting the goals in the home. Maintain the medical records and scheduling all medical appointments documenting all in an electronic system. Meeting with persons to ensure there quality of life is up to standards. Ensuring medical appointments and community activities are being implemented as scheduled. Completed quarterly monitoring at day programs to ensure implementation of goals and monitor progress and review BSP data. Facilitate ISP meetings annually for each person, conduct staff training, monthly staff meeting and train all new staff working in the facility under my supervision. Meeting with or contacting all family, guardians, attorney, service coordinators, and significant others to inform them of the status of the person that I am working with.

Received training and Certificates from the Department of Disability Services Administration

CMT/TME available

Residential Shift Supervisor

2003 to 2004 Potomac Jobs Corps (Washington, DC)

Maintain the daily operations of the center on the evening shift. Ensuring that the dormitory culture meet requirements. Ensure that each staff has the necessary tools to not only do their job but also to excel in doing their job. Training new staff in the dormitory, on paperwork and their job duties.

Acknowledge for quality Customer Service by the Center Director.

Acknowledge for perfect attendance by the Manager of Residential.

Residential Advisor

1999 to 2003 Potomac Job Corps (Washington, DC)

Supervised a dormitory of 70 males or females students and maintaining accountability of each student. Training students to become independent in the dorms, with cleaning and maintaining their spaces. Promote working together as a team and learning new skills. Supervised off center activities, conducted dormitory meetings to ensure student receive proper information.

Teachers Assistance/Kitchen Coordinator

1996 to 1999 Commerce Department Child Care Center (Washington, DC)

Responsible for the care of children six months to five years of age. Ensuring they had activities to motor skills. Promote sharing with each other, working on learning activities and planning off center activities. Ensuring and food and supplies were ordered in a timely manner.

Shift Supervisor

1995 to 1996 Au Bon Pain Restaurant (Washington, DC)

Responsible for the operation of the restaurant, ensure that staff were in place and ready for duty. Head cashier, assisted the front line with breakfast and lunch rush. Ensured all meals were cooked properly and served as advertised. Promoted to supervisor, supervised 15 staff, prepared weekly schedules, conducted inventory, ordered food from suppliers and oversee the entire restaurant functions during my shift.

Reference upon request

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