Customer Service Charleston

Tonya L. Stokes

************@*****.*** • 803-***-****

Summary

Management support professional with over 20 years of experience; adept at working in a fast-paced environment with strong organizational, leadership and interpersonal skill to fit in any organization that will utilize my knowledge, experiences, and business management skills to add value and enhance growth opportunities with your organization. Committed to exceptional customer service, detail-oriented ability to multitask and driven by challenges. Exercise outstanding resourcefulness in spearheading, organizing and completing assigned projects effectively and on-time.

Skills

Proficient in Microsoft Word, PowerPoint, Outlook Express, Microsoft Excel, PeopleSoft Software, Ten keypad, fax, copier, scanner, indexing, Smart Label, Multi-line phone system.

Type 70 WPM, Windows XP, 360 Shortcut, Cool Edit Pro, Pro Tools

Strengths / Leadership Competencies

Superior Customer Service skills

Deal Origination/ Contract Structuring/ Pricing Strategies

Negotiating Terms, Rates & Service Conditions

New product and Service Introductions

Sales Training/ Team Development/ Hiring

Morale Building, Mentoring and Coaching

Employment/ Experience

Nufaces International June 2002- Present

Owned/Managed Charlotte, NC

Responsible for recruiting employees, interview all candidates, and provide orientation

Managed online site and ensuring bookkeeping, records and invoices is accurate

Community events coordinator

Found and manage all features of business, including outstanding customer service, records management accounting, and inventory management, sales, marketing, staffing and training. Maintain customer relations with major vendors

Conducted quality assurance investigations of equipment and material discrepancies to determine basic causes

Developed and implements quality plans and performs systematic evaluations, audit, verifications, and analysis for all phases of appointments including regulatory requirements, contracts, procedures and inspections

Monitored projects from design to final turnover, process payroll, scheduling.

Responsible for the scheduling of meetings, inspections, planning, and survey of conditions of Salon, and preparation of Independent Estimates

Ensured employees are compliant with all OSHA Safety requirements

Managed inventory effectively to ensure high productivity.

Responsible for customer satisfaction, client retention and new client recruitment

Effectively managed the budget insuring a positive bottom line

Interact with and provide support to personnel on a variety of levels. Answering calls, scheduling appointment by phone or email, organizing events, accounting provided excellent customer service in the beauty industry.

Maintained all documents in MS office/Excel

Infinity Broadcasting May 2005-July 2008

Producer and Radio Host Charlotte, NC

Produced commercial and public service functions

Hosted 5-hour radio show and mentored at the local school

Cultivated relationships with sponsors, secure advertisement endorsements

Created segment sheets and organized each show

Initiated back-and-forth debates on current topics with callers

Uploaded new music into the database, selected music to be played

Created the show's weekly themes

Operated the soundboard

Wrote and produced commercials, PSAs, and promotional materials

Maintained a professional relationship with all those that were interviewed

Styles of Distinction Jan 1995-May 2005

Manager North Charleston, SC

Managed a fast-pace salon with 4 employees

Conduct market research

Processed payroll

Recruited/Trained stylist

Organized community events

Generated weekly sales reports.

Provided and trained customer service

Colomer USA Feb 2001-May 2007

National Educator Jacksonville, FL

Skilled in public speaking and cosmetology for groups and individuals,

Skilled in classroom presentations, student evaluations as well as platform work

Conducted many in salon seminars on salon management and daily salon operations

Resolved client issues and identify the client needs and opportunity

Created presentations for business professionals to close new business and retain customers

Citadel Communications Feb 1993-Oct 2001

Air Personality North Charleston, SC

Full-time air personality for 6 years. Evening air personality for two years eventually promoted to midday

Became part-time and opened a full-service salon

Hosted 4-hour radio show, produced commercials, voice-overs, interviewed different artist, and appeared at many station functions, including live remotes, public service functions, mentored at the local schools.

Maintained customer accounts

Produced and hosted powerful radio broadcasts, increasing media ratings and global market growth

Coordinated and scheduled interviews with politicians, and global opinion leaders.

Wrote and edited the newscast script.

Edited audio and video.

Managed time and prioritized assignments for personnel.

Citadel Communications (WMGL) Oct 1990-Feb 1993

Sales Director/Office Manager/Air Personality Charleston, SC

Managed a team of 25 personnel

Managed all Accounts Receivable

Managed Daily commercial logs

Organized and supervise station/community events

Conduct Voice-over: commercials, imaging, promos and drops

Coordinated promotional events for the station and customers

Created print and web graphics

Education

Devry University, Charlotte, NC 2013

Small Business Management/Entrepreneurship

Trident Technical College 1996

Early Childhood Development Associate

Trident technical College 1986

Radio Broadcasting

References can be provided upon request

Contact this candidate