Customer Service Administrative Assistant
Resume:
Crystal Spears
Administrative Assistant
Baker, LA 70714
******************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant III
Eastern Louisiana Mental Health System - Baton Rouge, LA August 2019 to Present
Initial departmental-program duties in accordance with rules, regulations, and policies. May involve communication with other departments, customers, etc. Processes routine paperwork and/or enters data into a department log or database in the servicing of a customer.
Develops procedures and guidelines related to the imaging of documents; maintains a log of imaged files; may serve as lead worker over other imaging positions. Prepares requisitions for the purchase of supplies; may involve entering information into an automated system.
Compiles information from various sources and prepares specialized reports; formats reports according to department standards.
Serves as clerical assistant to a manager, which could include keeping appointment schedule, preparing travel, issuing directives to others on their behalf, and relieving the manager of administrative matters. May begin performing duties related to traditional administrative functions, such as property control, purchasing, and safety, in addition to other clerical duties as noted above. Administrator Assistant III
ELMHS - Jackson, LA
January 2017 to August 2019
Transcriptionist- Typing Doctors dictation and updating patient's charts. Customer Service Representative
Landmark Bank - Clinton, LA
January 2015 to January 2017
Responsibilities
Accounts payable
Cash handling experience process transactions which include balancing cash drawer, verifying cash totals, process payments, and deposits
Performs multiple tasks at one time such as answering phone by 3 ring and handling customers' needs Interact with customers
Cross sell products
1st Heritage Credit
Financial Services Orgnaization - Gonzales, LA
January 2014 to January 2015
Responsibilities
Entry processed transactions accurately and in a timely manner on both new and existing accounts. Ensure procedures outlining opening, closing, banking, collections, audits, local store marketing, and all loss prevention procedures.
Handled all customer calls when customers had a dispute about loan agreement. Manager
Advance America - Baton Rouge, LA
September 2013 to January 2014
Responsibilities
Review operating results of center daily, weekly and monthly that identified areas for opportunity for increase profits and decrease expenses.
Ensure procedures outlining opening, closing, banking, collections, audits, local store marketing, and all loss prevention procedures.
Cross sold Products
Ensure compliance with Federal, State, staffing, operations, marketing, collections and customer service. Manage P&L, payroll and other budget items identifying ways to control cost. Cash handling experience which include balanced cash drawer and maintained safe drawer. Data Entry processed transactions accurately and in a timely manner on both new and existing accounts. Center Appearance making sure that center kept clean and organized such as vacuumed, dusted, cleaned windows, and bathroom up keep.
Handled all customer calls when customers had a dispute about loan agreement. Accomplishments
I was giving the worst center in Baton Rouge, LA. The center is slowly moving to the top. Skills Used
Manager and customer service
Teller
Liberty Bank and Trust - Baton Rouge, LA
August 2010 to August 2013
Accounts payable
Cash handling experience process transactions which include balancing cash drawer, verifying cash totals, process payments, and deposits
Performs multiple tasks at one time such as answering phone by 3 ring and handling customers' needs Interact with customers
Cross sell products
Manager
Advance America
2005 to 2010
Review operating results of center daily, weekly and monthly that identified areas for opportunity for increase profits and decrease expenses.
Ensure procedures outlining opening, closing, banking, collections, audits, local store marketing, and all loss prevention procedures.
Cross sold Products
Ensure compliance with Federal, State, staffing, operations, marketing, collections and customer service. Manage P&L, payroll and other budget items identifying ways to control cost. Cash handling experience which include balanced cash drawer and maintained safe drawer. Data Entry processed transactions accurately and in a timely manner on both new and existing accounts. Center Appearance making sure that center kept clean and organized such as vacuumed, dusted, cleaned windows, and bathroom up keep.
Handled all customer calls when customers had a dispute about loan agreement. Assistant Manager
The Shoe Dept
2002 to 2005
Cash handling experience which included cash drawer. Cross sold products to customers to complete their transactions making sure that they were satisfied with their purchase.
Ensure procedures were followed such as opening, closing, and deposits were performed at a timely manner.
Budget Control which managed P&L and completed store Audit. Education
Bachelor's in Health and Administration
University of Phoenix - Phoenix, AZ
June 2017 to January 2021
Certificate in Medical Assistant
Remington College - Baton Rouge, LA
2002 to 2003
Skills
• Medical Terminology (2 years)
• Typing (2 years)
• Scheduling (10+ years)
• Microsoft Office (10+ years)
• Marketing (10+ years)
• Payroll (5 years)
• Accounts Payable (10+ years)
• Word Processing (10+ years)
• Office Management (10+ years)
• Profit & Loss (10+ years)
• Clerical experience (10+ years)
• Medical records
• Loss prevention (10+ years)
Assessments
Customer Focus & Orientation — Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Proficient
Intermediate Word Processing with Microsoft Word — Familiar October 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Qualifications
Work well in teamwork environment to service customers. I am a good listener and have good verbal communication skills. Organized and detail oriented
Have experience with balancing cash drawer, verifying cash totals, processing payments, deposits, transfers, withdrawals, and loan payments etc
I have basic computer skills Word, Excel, Outlook, and PowerPoint. Multi task
Team player
Contact this candidate