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Customer Service Assistant Manager

Location:
Massachusetts
Salary:
$40.000.
Posted:
March 31, 2022

Contact this candidate

Resume:

Ian Murphy

** ***** **.

Winthrop, MA *****

857-***-****

adqng5@r.postjobfree.com

Goal: To obtain a full-time position in banquets or convention services as a server or bartender with room to grow.

Skills

●Positive work ethic

●Engaging Personality with clients and team members

●Willing to go above and beyond in guest services

●Highly reliable

●Ability to work in fast-paced environment

●Exceptional bartender and serving experience

●Excellent customer service

●Managerial skills: assistant manager, team leader and lead bartender

●Inventory management

●Knowledge of proper sanitary and TIP certified procedures of Food and Beverage practices

Experience

June 2019-present

Encore Boston Casino

●Event/banquet bartender

●In charge of set-up and execution of high-profile events

●Responsible for inventory and cash handling of open bar and cash receipts

●Working as a team player with other members of Encore service staff

1999-2019

Gourmet Caterers, Boston, MA

●Assistant manager; lead bartender, lead server

●Responsible for set up, maintenance and breakdown of events at corporate and private events: from private house parties to large-scale events of over two thousand (2000) guests.

●Responsible for setup and breakdown of multiple event bars; following strict sanitation policies and TIP regulations of serving of alcohol

2017-2018

Off the Vine, Norwood, MA

●Server and bartender

●Responsible for set up, maintenance and breakdown of events at corporate and private events: from private house parties to large-scale events of over two thousand (2000) guests.

●Responsible for setup and breakdown of multiple event bars; following strict sanitation policies and TIP regulations of serving of alcohol

2003-2004

Quincy Marriott Hotel, Quincy, MA

●À la carte server

1997-1999

Fleet Bank, Boston

●Server, executive dining room

●À la carte service and banquet services

1997-1998

Snelling & Snelling, Boston

●Catered staff agency, working for various events around the city

1996

Spigoni’s Restaurant, Ridgefield, Connecticut

●High-end Italian restaurant in Fairfield Country

●À la carte service to demanding clientele.

●Wine pairing with traditional Italian dishes

1994

Queen Elizabeth ll: Cunard Cruise ship, Southampton, UK

●Server on the QE2

●Responsible for all guests needs

● Fine-dining service/luxury service

1990-1994

Hilton Hotel, Southampton, UK

●À la carte and banquet service

Education

●Southport Technical College: 706/5 Food and Beverage Certificate/Hospitality 1986

Certification: TIPS certified Languages: English and Spanish

References furnished upon request



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