Customer Service Assistant Manager
Resume:
Ian Murphy
Winthrop, MA *****
*************@*******.***
Goal: To obtain a full-time position in banquets or convention services as a server or bartender with room to grow.
Skills
●Positive work ethic
●Engaging Personality with clients and team members
●Willing to go above and beyond in guest services
●Highly reliable
●Ability to work in fast-paced environment
●Exceptional bartender and serving experience
●Excellent customer service
●Managerial skills: assistant manager, team leader and lead bartender
●Inventory management
●Knowledge of proper sanitary and TIP certified procedures of Food and Beverage practices
Experience
June 2019-present
Encore Boston Casino
●Event/banquet bartender
●In charge of set-up and execution of high-profile events
●Responsible for inventory and cash handling of open bar and cash receipts
●Working as a team player with other members of Encore service staff
1999-2019
Gourmet Caterers, Boston, MA
●Assistant manager; lead bartender, lead server
●Responsible for set up, maintenance and breakdown of events at corporate and private events: from private house parties to large-scale events of over two thousand (2000) guests.
●Responsible for setup and breakdown of multiple event bars; following strict sanitation policies and TIP regulations of serving of alcohol
2017-2018
Off the Vine, Norwood, MA
●Server and bartender
●Responsible for set up, maintenance and breakdown of events at corporate and private events: from private house parties to large-scale events of over two thousand (2000) guests.
●Responsible for setup and breakdown of multiple event bars; following strict sanitation policies and TIP regulations of serving of alcohol
2003-2004
Quincy Marriott Hotel, Quincy, MA
●À la carte server
1997-1999
Fleet Bank, Boston
●Server, executive dining room
●À la carte service and banquet services
1997-1998
Snelling & Snelling, Boston
●Catered staff agency, working for various events around the city
1996
Spigoni’s Restaurant, Ridgefield, Connecticut
●High-end Italian restaurant in Fairfield Country
●À la carte service to demanding clientele.
●Wine pairing with traditional Italian dishes
1994
Queen Elizabeth ll: Cunard Cruise ship, Southampton, UK
●Server on the QE2
●Responsible for all guests needs
● Fine-dining service/luxury service
1990-1994
Hilton Hotel, Southampton, UK
●À la carte and banquet service
Education
●Southport Technical College: 706/5 Food and Beverage Certificate/Hospitality 1986
Certification: TIPS certified Languages: English and Spanish
References furnished upon request
Contact this candidate