Administrative Assistant Customer Service

KIM MELITO

** ******* **** *********, ** *****

******.***@*****.***

EXPERIENCE

OFFICE MANAGER, PRODUCTION LIAISON, ADMINISTRATIVE ASSISTANT • METALADE, INC. ROCHESTER, NY • 1994 – DECEMBER 2000

1996-2000: Office Manager

-Responsible for everyday cash flow- including Accounts Payable, Accounts Receivables, Payroll and Purchasing.

-Human Resources – Recruiting, Training, Benefits, Workers Compensation, and Disability.

-Supervise office employees to delegate work load and responsibilities.

-Oversee chemical inventory to ensure compliance with the Federal Environmental regulations.

-Act as marketing manager with sales reporting, budget forecast, tracking and sales analysis.

1994-1996 – Production Liaison

-Establish and manage relationships with customer.

--Manage open orders from customers to meet contractual agreements.

Expedite customer shipments at month end to ensure recognition of revenue.

1994-1995 – Administrative Assistant

-Solely responsible for support of the office call center.

-Provided marketing support for the sales organization with distribution of point of sale documentation and order processing.

-Additional general office duties including filing typing and other forms of internal customer service.

SBA • BOCES 2 ROCHESTER, NY • JANUARY 2001 – PRESENT

2001- 2004 Administrative Assistant

- Responsible for support of the office call center

-Additional general office duties including filing typing and other forms of internal customer service.

2004-Present Student Behavioral Assistant

A direct care position involving supervision and observation of students enrolled in the class. The Student Behavioral Assistant acts independently and as a team member in directing, counseling and instructing children in planned/unplanned instructional and recreational activities and daily living routines.

EDUCATION

ASSOCIATES DEGREE • LIBERAL ARTS - MONROE COMMUNITY COLLEGE- ROCHESTER, NY

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