Center I Service Representative
Resume:
Tia Joseph
Swissvale, PA *5218
************@*****.***
Skills
Over 15 years of Customer Service experience both over the telephone as well as face to face. Very energetic as well as having the ability to not only satisfy customers but make customers happy about the service I was able to provide to them. Also trained in assisting and handling escalated calls.
Experience
June 2019- February 2020
CVS Specialty Pharmacy, Monroeville, PA --Patient Service Representative
● Inbound calls from patients, caregivers, and Doctor offices completing orders for medications and schedule deliveries via UPS.
● Routed calls to correct department if I was unable to assist them for any reason.
● Was requested to be trained to assist with escalation calls.
● Once trained, I worked on escalations which consisted of more in depth research. Also making sure that patients on life sustaining medications had medications they needed if they ran out.
April 2018- May 2019
Morneau Sheppell, Greentree, PA –Member Service Representative
● Inbound Call Center working with employees for the City of Chicago with their medical, dental, and vision benefits, as well as COBRA coverage.
● Assist members with their qualifying life events, and to make the appropriate changes on their coverage.
● Process request for urgent updates to be sent to different carriers. October 2017-March 2018
Willis Towers Watson, Pittsburgh, PA—Benefits Customer Service Representative
● Inbound call center assisting former employees from multiple companies with COBRA coverage.
● Educating former employees and dependents on what COBRA is.
● Made outbound calls when necessary to coverage members that had research requests on their accounts to give them any updates. September 2011- October 2017
Cardworks Servicing, Pittsburgh, PA –Customer Service Representative
● Inbound Call Center working with cardholders of multiple creditors.
● Assist and educate cardholders on the use of credit cards and the importance of a positive credit history.
● Utilizing a variety of systems to assist cardholders as well as co-workers with accounts they are working.
● Assisting in the development of new hires.
January 2009-July 2011
Rosselli & Horowitz, LLC, Pittsburgh, PA – Legal Secretary
● Making appointments for the attorneys to meet with clients and potential clients.
● Maintaining the attorneys’ calendars.
● Send notices to clients for upcoming court dates.
● Traveled to the County Courthouse on a weekly basis to file paperwork with the Courthouse Clerk.
December 2000-June 2008
Wachovia Bank, Allentown, PA—Service Banker
● Started in the inbound call center assisting customers with their deposit accounts, while looking for additional products to possibly enhance the current business relationship.
● Opened deposit accounts to include Certificates of Deposit.
● After five years in the call center I took a position in the financial centers as a Service Banker, assisting customers face to face.
● Managed and maintained branch sales and service levels, which included weekly call nights to potential clients and new business. Education
September 1992-June 1996
William Allen High School, Allentown, PA –High School Diploma U.S. Army
November 1996-April 2000
● Trained to be a supply specialist working with different classes of items and supplies.
● Worked in the unit Motor Pool, dispatching vehicles to soldiers for various missions for the day.
● A daily trip to the Supply Warehouse to pick up parts for the vehicles.
● Deployed to Bosnia September 1998 until July 1999, working with local civilians in a warehouse in the receiving and shipping department.
● Was honorably discharged in April 2000.
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