Customer Service Account Specialist

Frank Spatara

Vice President of Growth and Development- Rock & Roll City Studios

Cleveland, OH 44102

************@*****.***

+1-440-***-****

• Seeking a Sales Management position to contribute people skills, sales expertise, problem solving skills and customer relationship management.

ADDRESS

1433 Church and State Way

Cleveland, OH 44113

PHONE

440-***-****

EMAIL

************@*****.***

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Vice President of Growth and Development

Rock & Roll City Studios - Cleveland, OH

September 2021 to Present

Managed a major expansion that doubled the number of studios and added a concert venue. Created a marketing campaign to achieve full capacity. Developed relationships with other local concert venue owners and operators to nurture a collaborative environment for the Cleveland music scene. Sales Manager

Window Depot - Cleveland, OH

July 2020 to August 2021

Developed a team of Sales Representatives to execute company initiatives and drive aggressive growth. Held team members accountable for monthly and quarterly sales quotas. Performed extensive data analysis to ensure project accuracy and profitability. Senior Account Manager

MeyerPT - Hudson, OH

February 2019 to September 2020

National accounts sales performer responsible for building and maintaining relationships in the health and wellness markets. Tenaciously execute sales disciplines for company growth and customer value. Retail Account Specialist

Southern Glazer's Wine & Spirits - Cleveland, OH

November 2015 to February 2019

Created and nurtured relationships with accounts. Developed programs to support product placements that are consistent with customer needs and SGWS standards. Acted as a consultant for account management to grow their business and identify with their customer base. Sales and Marketing

Garden & Valley Isle Seafood - Honolulu, HI

January 2013 to March 2015

Developed relationships with new accounts and fostered relationships with existing accounts. Monitored market conditions, product innovations and competitor activity and adjusted account sales approach to address latest market trends. Grew account portfolio from 15 to 125 accounts in two years. General Manager

Corporate Management Group - Cleveland, OH

October 2008 to November 2012

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Maximized profits by controlling food, beverage and labor costs. Education

Bachelor of Science in Organizational Communications Ohio University - Athens, OH

2014

Skills

• Strategic Account Development (6 years)

• Strong Interpersonal Skills (10+ years)

• Customer Relations (10+ years)

• Proven Sales Track Record (10+ years)

• Microsoft Office (10+ years)

• Operations Management (8 years)

• Analytics (10+ years)

• Customer Service (10+ years)

• Sales (10+ years)

• Marketing (10+ years)

• Management (10+ years)

• Relationship Management (10+ years)

• Customer Relationship Management (10+ years)

• Labor Cost Analysis (8 years)

• Sales Management (8 years)

• CRM Software (5 years)

• Pricing (10+ years)

• Program Development (10+ years)

• Branding (10+ years)

• Presentation Skills (10+ years)

• Business Development (10+ years)

• Budgeting (10+ years)

• Windows (10+ years)

• Inside Sales (6 years)

• Organizational Skills (10+ years)

• Outside Sales

• Process Improvement

• Product Development

• Research

• Salesforce

• Negotiation

• Profit & Loss

• Purchasing

• Forecasting

• Merchandising

• Communications (10+ years)

• Salesforce (3 years)

• Negotiation (10+ years)

• Product Demos (5 years)

• Sales Experience

• Management Experience (8 years)

• Time Management (10+ years)

• Leadership Experience (10+ years)

• Project Management (10+ years)

• Fiscal Management (10+ years)

• Computer Skills (10+ years)

• Supervising Experience (10+ years)

• Live Chat (2 years)

• Team Management (10+ years)

• Google Docs (10+ years)

• Lead Generation (7 years)

• P&L Management (8 years)

• Outbound Sales (7 years)

• Networking (10+ years)

• Telephony (10+ years)

• Market Research (10+ years)

• B2B sales

• Microsoft Excel

• Microsoft Word

• Microsoft Powerpoint

• Event planning

• High-end sales

• Telemarketing

• Construction

• Google Suite

• Renovation

• Project management software

• Medical sales

• Project planning

• Social listening

• Upselling

• Business intelligence

• Social media management

• Financial acumen

• Conflict management

• Commercial construction

• Typing

• Territory management

• Direct sales

• Restaurant experience

• Guest relations

• Sales pipeline

• Mac OS

• Pre-sales

• VPN

• Medical office experience

• Cold calling

• E-commerce

• Training & development

• Sales analysis

• Retail sales

• Mechanical knowledge

• Natural language processing

• HubSpot

Certifications and Licenses

driver's license

Contact this candidate