Operation Specialist Customer Service
Resume:
BRIAN CUNANAN
Milpitas, CA ***35
****************@*****.***
OBJECTIVE
●Seeking a security officer position for Allied Universal to defend clients and assets.
EXPERIENCE
MACY’S, Fremont, CA
Retail sales associate, Feb 2022 – Present
●Serves customers by helping them select products.
●Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
●Greets and receives customers in a welcoming manner.
●Responds to customers’ questions.
●Directs customers by escorting them to racks and counters.
●Provides outstanding customer service.
●Documents sales by creating or updating customer profile records.
●Manages financial transactions.
●Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
●Alerts management of potential security issues.
●Assists with inventory, including receiving and stocking merchandise.
●Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
UBER EATS, Milpitas, CA
Independent contractor, Nov 2019 – Present
●Pick up meals from local restaurants and drop off at residential and business locations
●Ensure prepared order matches clients’ online order
●Assist customers inquiries and questions in person and by phone
●Completed on-time deliveries by choosing the best, efficient routes
INSTACART, Milpitas, CA
Independent contractor, Nov 2019 – Jun 2021
●Collaborate with multiple grocery stores to shop for clients’ items
●Communicate directly with clients to resolve issues and ensure good customer service
●Maintained high customer service rating of 4.9
US NAVY, Everett, WA
Operation Specialist, Jun 2016 – June 2018
●Plotters, radio-telephone and Command and Control sound-powered telephone talkers and maintain Combat Information Center (CIC) displays of strategic and tactical information.
●Recommend courses to the Officer of the Deck (OOD)
●Maintain Clear and concise communication with ships in close proximity to avoid unnecessary confrontation.
●Navy Security Force Sentry (NSFS).
US NAVY, San Diego, CA
PACT Seaman, Jun 2014 – Jun 2016
●Helmsman
●Helicopter In-Flight Refueling (HIFR).
●Underway Replenishment Operations.
●Lookout/bridge watch
EDUCATION
Associates of Arts, Mission College, expected graduation: Dec 2022.
High School Diploma, Milpitas High School, 2012
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