Customer Service Care
Resume:
JOE-KWANNA DUCTANT
Opa Locka, FL 33054
Phone: 786-***-****
**************@*****.***
Objective
Use and advance previously acquired skill, knowledge and leadership technique provided through customer service and breakthrough sales to benefit possible future employers. I can implement my strong multitasking fast learning skills to ensure contribution to your customer service team while striving to better my skills.
EXPERIENCE
Intake Coordinator
03/2020- 11/2021 Compass Healthcare System North Miami, FL
Answer calls and assist patients with scheduling, confirming, and cancelling appointments.
Verify insurance with providers and insurance companies.
Call in pre-authorization for prescriptions as needed.
Fax and receive medical records
Provide pharmacies with insurance verification and prescription clarification.
Gather patient demographics and register them into the Compass healthcare system.
Customer Care Inbound Call Agent
03/2019- 01/2020 DIRECTV Miramar, FL
Assist customers with general inquiries in reference to their account.
Order products for customers based on their needs.
Provide friendly and tactful service in a timely fashion.
Schedule service calls to have technician assist customers.
Process payments over the phone for customers.
Go over account information with customer when necessary.
IQOR Call Center
09/2015 – 08/2019 T-Mobile Miami, FL
Resolving issue that customers called in to get resolved.
Providing steps on how to troubleshoot customer device.
Handling issues in a timely manner.
Going over the customer account and ensuring customers that I met their needs.
Multitasking and being proactive.
Received wonderful feedback.
Sales Representative
12/2014-08/2015 Macy’s Miami, FL
Top seller in my market for 5 consecutive weeks. Present, promote and sell products/services using solid
arguments to existing and prospective customers.
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
Establish, develop, and maintain positive business and customer relationships
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule
EDUCATION
Issuing Institution
Location
Qualification
Course of Study
William H. Turner Technical Arts Senior High School
Miami, FL
High School Diploma
Medical/Nursing
Miami Dade College
Miami FL
1 Year of College or a Technical Vocational School
Medical
SKILLS
Active listening
Impeccable Leadership skills
Excellent training skills
Perfect balancing record yearly
Traveling/Opening Trainer
Excellent Customer Service Skills
Effective communication
Skills of persuasion
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